Rafael Sosa
Whittier,CA
Summary
Adept Applications Engineer with a proven record at Hexagon Manufacturing Intelligence, specializing in optimizing customer satisfaction through technical support and PC-DMIS programming. Mentored junior engineers, enhancing team knowledge and productivity. Collaborative team player with a strong history of working effectively with colleagues to achieve shared goals. Skilled in machine learning and technical training, I excel in fast-paced environments, delivering tailored client solutions and fostering seamless technology adoption.
Overview
6
6
years of professional experience
Work History
Applications Engineer
Hexagon Manufacturing Intelligence
Irvine, CA
07.2018 - Current
- Optimized customer satisfaction by providing technical support and troubleshooting assistance.
- Evaluated third-party tools for integration into existing systems, ensuring compatibility and minimal disruption to workflows.
- Mentored junior engineers in best practices for software development, fostering a culture of continuous learning within the team environment.
- Served as a subject matter expert in various applications engineering topics, providing valuable insights during team discussions and decision-making processes.
- Provided training to end-users, facilitating seamless adoption of new technologies and applications.
- Delivered support training to help customers learn key features of applications.
- Developed and implemented personalized client solutions using PC-DMIS.
- Assisted with creation of user manuals.
- Proved successful working within tight deadlines and a fast-paced environment.
- Designed and implemented scalable applications for data extraction and analysis.
Education
High School Diploma -
La Mirada High Shool
La Mirada, CASkills
- Machine Learning
- Programming in PC-DMIS
- GD&T Interpretation of Drawings
- Reporting and Dimensioning per the Drawing
- Technical training on Best used Practices for Measuring
- Hand Tool Manual Inspection (Calipers, Micrometers, etc)
- Tempo Automated Cell Programming (Robotic Arm)
Timeline
Applications Engineer
Hexagon Manufacturing Intelligence
07.2018 - Current
High School Diploma -
La Mirada High Shool