Rafael Tavarez

• Oversaw daily store operations, ensuring compliance with company policies and procedures.
• Led team of associates, fostering a collaborative environment to enhance customer service standards.
• Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the store experience.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Rotated merchandise and displays to feature new products and promotions.

• Facilitated clear communication between Spanish-speaking clients and healthcare professionals.
• Facilitated real-time communication between English and non-English speakers in diverse settings.
• Interpreted complex dialogues, ensuring accuracy and cultural relevance for effective understanding.
• Enhanced client satisfaction through attentive listening and responsiveness during high-pressure situations.

This role is responsible for entering information for various local establishments into the mobile delivery application's system. Additionally, the position involves training individuals on how to effectively use and manage the platform.

• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.