Rafael Vazquez
Henderson,CO
Summary
Dedicated and organized Operations Manager with five years outstanding relationship-building and problem-solving skills. Thirteen years total logistics experience with driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
17
17
years of professional experience
Work History
Operations Manager
Saia LTL Freight
Denver, Colorado
02.2011 - 03.2024
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Responded to information requests from superiors, providing specific documentation.
- Presented performance and productivity reports to supervisors.
- Created detailed reports on the performance of individual departments within operations.
- Hired and onboarded team members to meet immediate and expected demand.
- Implemented systems for tracking operational performance metrics.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Oversaw daily operations, optimizing efficiency and productivity.
Receiving Clerk
Lowes Hardware
Brighton, CO
01.2007 - 02.2011
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Identified order discrepancies and damaged items and notified supervisor.
- Organized deliveries by sorting and stocking receivables
- Coached new staff preparing outgoing and receiving incoming shipments.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Education
High School Diploma -
Brighton High School
Brighton, CO05-2006
Skills
- Process Improvement
- Organizational Management
- Incidents management
- Workflow Optimization
- Performance monitoring
- Logistics Oversight
- Production
- Health and safety compliance
- Report Generation
- Team Leadership
- Operations Monitoring
- Conflict Mediation
- Schedule Management
- Staff Training
- Policies and procedures implementation
- Onboarding and Orientation
- Performance Evaluations
- Material Handling
- Logistics support
- Warehouse Organization
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Operations Manager
Saia LTL Freight
02.2011 - 03.2024
Receiving Clerk
Lowes Hardware
01.2007 - 02.2011
High School Diploma -
Brighton High School
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