RAFAEL VAZQUEZ
Miami,Florida
Summary
Accomplished Senior Account Manager offering extensive experience excelling in revenue generation and lead generating skills. Excellent communication and problem solving abilities leveraging tri-lingual communication skills to enhance customer satisfaction and drive business growth. Ready to bring 10+ years' experience to challenging new position.
Overview
31
31
years of professional experience
Work History
Senior Account Manager - Supply Chain Solutions
International Logistics Solutions
06.2015 - 05.2025
- 7 Million dollars in sales
- 500 Accounts Activated
- #1 Salesman in the company
- Managed / Supervised a team of 8 salesman
- Logistics Coordinator
- Customer Service Specialist
- Inventory Control Specialist
- Pricing Coordinator
- Export Specialist
- Import Specialist
- LTL
- FTL
- Air Freight Specialist
- Ocean Freight Specialist
- Warehousing
- Custom Brokerage
- DHL, FedEx, UPS Small Parcel Specialist
- Cold Called potential customers to generate leads
- 48 ride alongs to train new team members
- Provided training and mentorship to junior staff members on best practices in sales techniques, customer service, and account management.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Utilized Zoho CRM software to track client interactions, manage leads, coordinate events, and monitor progress against goals.
- Negotiated contracts with vendors to secure favorable terms for products or services.
- Managed client accounts strategically, maximizing revenue and client satisfaction.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
Manager
Vinter Export Inc.
01.1994 - 02.2014
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Analyzed and resolved quality and customer service issues, recommending system improvements.
- Analyzed market trends regularly in order to develop targeted marketing campaigns that achieved desired results.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Education
Bachelor of Arts (B.A.) - Marketing, International Business And Management
Florida International University
Miami, FL06.2001
Skills
- Leadership
- Problem Solving
- Communication
- Listening
- Trilingual - English, Spanish, Portuguese
- Excellent Negotiation Skills
- Empathy
- Account Growth
- Operations
- Charismatic - Networking Skills
- Revenue generation
- Excellent negotiation skills
LANGUAGES
English - Fluent
Native or Bilingual
Spanish - Fluent
Native or Bilingual
Portuguese - Fluent
Native or Bilingual
Timeline
Senior Account Manager - Supply Chain Solutions
International Logistics Solutions
06.2015 - 05.2025
Manager
Vinter Export Inc.
01.1994 - 02.2014
Bachelor of Arts (B.A.) - Marketing, International Business And Management
Florida International University
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