Rafael Veras
Kissimmee
Summary
Reliable and experienced Tow Truck and Roadside Assistance Driver with over 5 years of providing excellent service in emergency vehicle recovery and roadside support. Proficient in handling various towing operations, customer interactions, and emergency roadside services. Known for ensuring safety, timely execution, and clear communication, consistently achieving high customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Tow Truck Driver
USA Junk Cars Recycling Inc
01.2020 - Current
- Operate various tow trucks to transport junk and damaged vehicles for recycling and disposal.
- Assess vehicle conditions, manage pickups, and coordinate schedules with customers to ensure timely service.
- Maintain detailed records of service activities, including vehicle details, pickup locations, and times for accurate billing and reporting.
- Ensure all safety protocols are followed during towing and transport to prevent vehicle damage and ensure safe delivery.
Roadside Assistance Driver
Lakeville Towing
02.2018 - 01.2020
- Provided emergency roadside assistance, including tire changes, jump-starts, fuel delivery, and lockout services.
- Responded to calls quickly, navigating efficiently to ensure customers were assisted in a timely manner.
- Maintained professional and calm communication with clients during stressful situations.
- Worked closely with dispatch teams to prioritize high-priority service requests and ensure service level agreements were met.
Roadside Assistance Technician
First Class Autocare
05.2016 - 02.2018
- Contributed to team effectiveness by sharing best practices and knowledge gained from experience with fellow technicians.
- Conducted thorough assessments of vehicle issues, ensuring accurate diagnosis before performing repairs or initiating tow services.
- Maintained a high success rate in resolving vehicle issues on-site, minimizing the need for towing services.
- Reduced response times for service calls by efficiently navigating through various routes and traffic conditions.
Education
High School Diploma -
Roosevelt High School
Yonkers, NY01-2009
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Safety Compliance
- Roadside assistance
- Heavy lifting
- Stress tolerance
- Organization and planning
- Equipment maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tow Truck Driver
USA Junk Cars Recycling Inc
01.2020 - Current
Roadside Assistance Driver
Lakeville Towing
02.2018 - 01.2020
Roadside Assistance Technician
First Class Autocare
05.2016 - 02.2018
High School Diploma -
Roosevelt High School
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