Summary
Work History
Education
Skills
Timeline
Generic
Rafael Villalobos

Rafael Villalobos

Miami ,FL

Summary

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Experience in: Sales, customer service, food preparation, barista, public relations, store/business manager, management support, administration support. Outstanding interpersonal skills capable of generating close relationships of trust and loyalty, thus facilitating teamwork. The different experiences have allowed me great development when it comes to organizing, analyzing, planning, managing and solving problems. Achieving continuous improvement and innovating day by day.

Work History

Bank Teller Intern

Banco Occidental de Descuento
Maracaibo, Venezuela
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
  • Adhered to financial services security and audit procedures.
  • Identified transaction errors when debits and credits did not balance.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Assisted with opening new accounts for customers including checking accounts.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Built and maintained client relationships through quality, personalized interactions.

Manager

Photocopies Genesis
Santiago, Chile
  • Initiated new projects that resulted in increased productivity across all departments.
  • Analyzed business performance data and forecasted business results for upper management.
  • Assigned work and monitored performance of project personnel.
  • Established processes to ensure efficient workflow throughout the organization.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.

Sales/Cashier

Full de Todo, Wendy’s Shoes y Atte Cafe
Maracaibo, Venezuela
  • Maintained work area and kept cash drawer organized.
  • Monitored levels of supplies such as paper rolls, ribbons, ink cartridges.
  • Greeted customers promptly and asked detailed questions to quickly determine needs.
  • Scanned items, accepted payments, and provided change as necessary.

Head Waiter

Ruta 76
Maracaibo, Venezuela
  • Inspected dishes before they were served for presentation and temperature accuracy.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Maintained an accurate record of all orders taken by waitstaff.
  • Increased product sales by designing new menus and training employees on salesmanship.
  • Provided assistance in resolving customer complaints in a professional manner.

Education

Bachiller en Ciencias -

U.E. Joseph Jhon Thomson
01.2013

Psychology -

Universidad Rafael Urdaneta

Exceptional Customer Service -

LOGOS

English -

U. E. Joseph Jhon Thomson

E-Commerce -

Skills

  • Cash Drawer Balancing
  • Conflict Resolution Techniques
  • Product and Service Promotion
  • Fraud Detection Knowledge
  • Financial Advising
  • Account Updating
  • Customer Relationship Building

Timeline

Bank Teller Intern

Banco Occidental de Descuento

Manager

Photocopies Genesis

Sales/Cashier

Full de Todo, Wendy’s Shoes y Atte Cafe

Head Waiter

Ruta 76

Bachiller en Ciencias -

U.E. Joseph Jhon Thomson

Psychology -

Universidad Rafael Urdaneta

Exceptional Customer Service -

LOGOS

English -

U. E. Joseph Jhon Thomson

E-Commerce -

Rafael Villalobos