Rafael Villasenor
Santa Ana,CA
Summary
Dynamic floor care professional with extensive experience at ISS Facility Services, excelling in safety procedures and team collaboration. Proven track record in enhancing facility cleanliness through effective floor maintenance and equipment operation. training new employees and improving customer satisfaction by promptly addressing concerns and optimizing cleaning processes.
Experience with SBM floor tech, Helping different sites archiving, time record works for efficiency.
Overview
2026
2026
years of professional experience
Work History
Floor Tech
SBM
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used Side by side, ride on scrubber, wet vacuums, buffer, equipment to clean and maintain hardwood, ceramic, VCT, Terrazzo, Marble floors.
- Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
- Prioritized tasks effectively based on urgency and importance, optimizing productivity during work shifts.
- collaborate as floor tech area for Orange county and LA county.
- experience in window cleaning with squeegees, ungers.
Lead Floor Tech
ISS Facility Services
El Segundo
01.2025 - Current
- Manage 8 custodian, cleaner swing shift.
- Report any concerns to management, daily report about work complete, pending tasks.
- Learned and adhered to safety protocols for floor maintenance tasks.
- Operated floor cleaning equipment, ensuring cleanliness and sanitation standards were met.
- Assisted in identifying areas requiring deep cleaning or maintenance attention.
- Supported team members in executing daily cleaning schedules efficiently.
- Maintained inventory of cleaning supplies, notifying management when restocking was necessary.
- Adapted to various floor care techniques based on surface type and condition.
- Collaborated with staff to address immediate cleaning concerns during operational hours.
- Increased customer satisfaction by maintaining a consistently clean and well-presented facility through diligent floor care.
- Conducted routine inspections of the facility''s floors to identify potential problem areas requiring attention or repair.
- Enhanced overall cleanliness by efficiently performing daily floor maintenance tasks such as sweeping, mopping, and vacuuming.
- Demonstrated adaptability in adjusting work routines based on changing priorities or emerging needs within the facility.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted floor care operations.
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- waxed, buffed, polished floors VCT, Concrete, Terrazzo, Marble.
- window cleaning.
- equipment knowledge on ride on carpet extractor, walk behinds, pressure washer, floor machines.
- GMP gowning room cleaning.
Supervisor
Flagship Facility Services Inc.
Los Angeles, CA
07.2019 - 2022
- Supervised daily operations to ensure adherence to safety protocols and operational standards.
- Trained and mentored team members on efficient cleaning techniques and equipment usage.
- Coordinated scheduling and staffing to optimize workforce productivity and service delivery.
- Conducted regular inspections to maintain quality control and compliance with client specifications.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Resolved customer concerns promptly, maintaining high levels of satisfaction through effective communication.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- managing Employees hours daily for approval.
- equipment experience scissors lift, denka lift, for high dusting projects.
- Experience with Hidro tek pressure washer, hot water, and electric pressure washer.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Conducted regular reviews of operations and identified areas for improvement.
- Daily email report with management.
Education
No Degree -
Los Amigos
Fountain Valley, CASkills
- Safety procedures
- Cleaning and sanitation
- Floor buffing
- Workplace safety
- Floor stripping
- Waxing techniques
- Equipment operation
- Team collaboration
- Hardwood polishing
- Steam cleaning
- Pressure washing
- Carpet cleaning
- Spot treatment
- Project planning
- Job planning
- Sanitization methods
- Supply management
- Basic repairs
- Odor control
- Stain removal
- Surface preparation
- Flooring maintenance
- Upholstery care
- Furniture movement
- Floor polishing and buffing
- OSHA compliance
- Sweeping and mopping
- Facilities maintenance
- Power equipment operation
- Minor mechanical repair
- Operating heavy machinery
- Heavy lifting
- New employee training
- Trash collection and removal
- Work orders
- Restroom servicing
- Laundry management
- Carpet steaming and shampooing
- Lawncare and landscaping
- Painting and plastering
- Teamwork and collaboration
Timeline
Lead Floor Tech
ISS Facility Services
01.2025 - Current
Supervisor
Flagship Facility Services Inc.
07.2019 - 2022
Floor Tech
SBM
No Degree -
Los Amigos