Rafael Weisheit
Jacksonville
Summary
Dynamic hospitality professional with a proven track record at Marriott International, excelling in customer service and guest relations. Skilled in cash handling and problem-solving, I enhanced guest experiences and streamlined operations, ensuring satisfaction and efficiency. Committed to delivering exceptional service and fostering a welcoming environment for all guests.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Marriott International, Inc.
06.2020 - 11.2024
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed front desk operations, including check-in and check-out procedures efficiently.
- Responded to guest inquiries, providing information on hotel services and local attractions.
- Handled reservations and cancellations using hotel management software accurately.
Food Preparation Worker
University of Lincoln
06.2017 - 06.2020
- Prepared ingredients for cooking and ensured proper storage methods to maintain freshness.
- Operated kitchen equipment efficiently, adhering to safety procedures and hygiene standards.
- Assisted in menu planning by providing input on seasonal ingredients and food trends.
- Collaborated with team members to streamline food preparation processes, enhancing productivity.
Education
Associate of Applied Science - Culinary Arts/ Intro To Business
Southeast Community College
Lincoln05-2006
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
Languages
English
Full Professional
Timeline
Front Desk Agent
Marriott International, Inc.
06.2020 - 11.2024
Food Preparation Worker
University of Lincoln
06.2017 - 06.2020
Associate of Applied Science - Culinary Arts/ Intro To Business
Southeast Community College
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