Rafael Yescas
Tooele ,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
City Payment Processor
Salt Lake City Justice Court.
02.2023 - Current
- Prepared and mailed invoices to customers enroll in Autopay program, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Help other Colleagues when Spanish interpreting is needed.
- Attend Employee Advisory Board meeting while representing our Justice Court Department.
- Help Interpreting when needed on Familiar Faces Program.
Cash Vault Service Specialist Manager
Brinks Global Services
09.2022 - 01.2023
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Verified totals, checked store transfers
- Researched and resolved account discrepancies.
- Performed hourly pick-ups and readings for front end to monitor sales and revenue.
- Prepared bank deposits and corporate cash shipments.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Prepare and Pack Currency for Federal Reserve and Banks
- Manage Team Member Hrs.
- Manage work productivity.
Store Manager Ezpawn
Ezcorp.
11.2010 - 08.2022
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
Loan Officer
Dollar Loan Center
10.2009 - 11.2010
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Made collection calls
- Send collection notices via email and mail
Low Voltage Electrician
S3 Entertainment
01.2007 - 10.2009
- Maintained fire alarm and security systems by trimming and installing wires.
- Increased overall efficiency by introducing training systems for new staff members.
- Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
- Maintained relationships with residential and commercial customers to sell and install light fixtures, phone and date equipment as well as AV equipment.
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
- Installed, maintained, repaired and tested equipment for electricity generation and utilization.
- Stored and maintained power tools and equipment for each job.
Education
Associate of Arts - Liberal Arts And General Studies
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Granite High School
South Salt Lake UT. 05.2025
Skills
- Order management
- Fast learner
- Team leadership and coaching
- Relationship building and management
- Strategic thinker
- Mathematical aptitude
- Operations
- Staff Management
- Team Building
- Training and mentoring
- Fast pace worker
- Bilingual
- Firearms and firearms safety knowledge
- Firearms compliance and regulations knowledge
- Great logistics experience and knowledge
- Gemstone and metal skills
- Cash handler and management
- Construction knowledge
- Low voltage electrician knowledge
- Blueprint construction knowledge
Accomplishments
- Supervised team of 18 staff members.
- Increased Operational Income by managing expenses, labor cost and increasing Net revenue.
- Achieved the number 1 and 2 national store ranking during several years.
- Managed a store that exceeded company expectations in every category during 7 years.
- Saved company 10% - 15% on operational cost vs budged per month during several years.
- Awarded "Store of the Month" for delivering outstanding administrative support during several years.
- Earned "Leadership Award 2012", "Blue base winner award" in FY2013, "Top Store Manager 2019" and "Top Store Manager 2020".
Languages
Spanish
Native or Bilingual
Timeline
City Payment Processor
Salt Lake City Justice Court.
02.2023 - Current
Cash Vault Service Specialist Manager
Brinks Global Services
09.2022 - 01.2023
Store Manager Ezpawn
Ezcorp.
11.2010 - 08.2022
Loan Officer
Dollar Loan Center
10.2009 - 11.2010
Low Voltage Electrician
S3 Entertainment
01.2007 - 10.2009
Associate of Arts - Liberal Arts And General Studies
Salt Lake Community College
High School Diploma -
Granite High School
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