RAFAEL ZABALETA
Miami,FL
Summary
Experienced hospitality professional seeking challenging opportunities to enhance skills. Dedicated to delivering exceptional customer service, continuously learning and growing in a dynamic work setting. Committed to exceeding expectations and fostering positive relationships with colleagues and guests, with a strong focus on creating memorable experiences. Ready to embrace new challenges and contribute to the success of a team-oriented organization.
Overview
13
13
years of professional experience
Work History
Controller Manager
Silverspot Cinema
08.2023 - Current
- Managed general accounts and ensured accuracy of quarterly financial documents by completing journal entries, reconciliations, and account analysis.
- Prepared detailed variance analyses on a monthly basis, enabling more effective tracking of actuals versus forecasted figures.
Manager
Socal Cantina
01.2022 - 01.2024
- Maintained a high level of consistency with blind bar standards.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
Black Brick
08.2018 - 05.2022
- Responsible for organizing and overseeing off-site workshops, along with providing catering services
- Utilized creativity and expertise to develop unique craft cocktails with an emphasis on Asian flavors.
Manager
BATCH Gastropub
02.2018 - 08.2020
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Cross-trained existing employees to maximize team agility and performance.
Bar & FOH Manager
Dulcet Rest. & Dulcet Nightclub
04.2015 - 02.2017
- Developed a unique cocktail list for high-end establishments, incorporating elements from the prohibition era to enhance both fine dining and stylish nightclub atmospheres.
- Successfully regulated all price points, nightly specials, inventory, and orders while overseeing a team of skilled mixologists.
Bar Manager
Green Street Cafe
01.2012 - 04.2015
- Managed all aspects of business operations to ensure efficient budgeting, cost control, payroll management and accounting.
- Established a cohesive and motivated team environment through active coaching, training, and communication.
Bartender
Living Room Lounge
02.2012 - 03.2015
- Consistently demonstrated high levels of social etiquette while maintaining a professional and courteous demeanor
- Successfully collaborated with chefs, banquet managers, and convention leaders in organizing and executing exceptional events.
Education
Bachelor of Science - Hospitality
Miami Dade College
Miami, FL04.2010
High School Diploma -
Miami Sunset Senior High
Miami, FL06.2006
Skills
- Experienced working with people from varying social and ethnic backgrounds
- Budget Compliance
- Project Management
- Bilingual in English, Spanish and Portuguese
- Detail-oriented with a flair for outstanding customer service
Timeline
Controller Manager
Silverspot Cinema
08.2023 - Current
Manager
Socal Cantina
01.2022 - 01.2024
Manager
Black Brick
08.2018 - 05.2022
Manager
BATCH Gastropub
02.2018 - 08.2020
Bar & FOH Manager
Dulcet Rest. & Dulcet Nightclub
04.2015 - 02.2017
Bartender
Living Room Lounge
02.2012 - 03.2015
Bar Manager
Green Street Cafe
01.2012 - 04.2015
Bachelor of Science - Hospitality
Miami Dade College
High School Diploma -
Miami Sunset Senior High
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