Rafael Zambrano
El Cajon,CA
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth and productivity. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Kota Engergy
12.2021 - 06.2023
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
Regional Operations Manager
Empire Solar Group
01.2020 - 11.2021
- Directed day-to-day operations focused on attainment of efficiency of installations, continuous improvement initiatives and 30 member management team with related direct reports in San Diego Branch.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Implemented policies and standard operating procedures for continuous improvement in Solar installations, warehouse, site survey, inspections, electrical systems.
- Identified and resolved, unsafe or ineffective practices by inspecting jobsites and requiring pictures verifying our standards.
- Set, enforced and optimized internal policies to maintain efficiency and meet our overall company goals
- Evaluated upcoming installation plans to forecast expected resource needs. Breakers, BOM, BOS and modules.
- Managed and allocated staff and material resources to meet production goals.
- Built, supervised and mentored 8 teams and leaders in receiving my knowledge and input for efficiency in our operations in San Diego.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts to eliminate bottlenecks in the systems.
- Recruited, interviewed, hired and trained 60 employees and implemented mentoring program to promote positive feedback and engagement on the field and in our warehouses to promote a culture of family.
Field Operations Manager
GC Electric
06.2017 - 01.2020
- Oversaw work of 20 personnel, with direct reports to me from solar, electrical, roofing.
- Monitored team performance to assess training requirements and areas in need of improvement. Created SOP for field crews.
- Implemented and maintained high standards of quality in all areas.
- Spearheaded company processes and new initiatives for Solar installation and efficiency.
- Created roofing SOP for division and implemented safety protocols and streamlined processes.
- Installed, trained, and created new procedures for solar, roofing, electrical.
- Promoted positive customer experience through day-to-day supervision and management.
- Worked directly with contractors, sales reps, home owners.
Service Manager/Project Manager Assistant
Solar City
03.2013 - 05.2017
- Recommendation Letter my Regional Manager.
- Managed, scheduled service cases, scheduled electrical service calls, extensive knowledge of NEC, hosted city inspections, training of new hires in the field, coordinated Roof – Drywall – Paint contractors, proficient in – Outlook - Quickbase, Slack, escalated customer resolutions.
- UL listing host for city and UL inspections, NEC electrical code compliance knowledge, proficient in engineering and electrical plan checks.
- 4 years of residential electrical experience, 5 years solar installation as crew foreman, management of 6 man teams that report directly to me, responsible for crew hours and OT management, roof/electrical safety coach, quality inspector, Incident reports, customer resolution.
Foreman/Lead
Vivint Solar
05.2011 - 09.2013
- Crew management day to day operation of 5 man crew, installation of solar and electrical systems, city inspections, analyzed and interpreted blue prints for daily work load, set up and verify the functionality of safety equipment, installation procedure, layout measurements, electrical installations, and complete jobs in the allotted times for jobs. Created a 1 day install procedure. Resolved escalated customer complaints and concerns with strong verbal and resolution skills, displayed courtesy and strong interpersonal skills with all customer interactions.
Education
Business Administration And Management
Southwestern University
Chula Vista, CASkills
- Team leader
- Procedure development
- Excellent interpersonal skills
- Recruitment
- Staff training/development
- Delegation
- Employee scheduling
- Problem resolution
- Project organization
- Team Leadership
- Project Management
- Performance Evaluations
- Staff Management
- Scheduling
- Excellent Interpersonal Skills
- Safety Protocols
- Analytical Thinking
- Conflict Resolution
- Maintenance Scheduling
- Operations management
- Project planning and development
- Staff Management
- Scheduling
- Excellent Interpersonal Skills
- Safety Protocols
- Analytical Thinking
- Conflict Resolution
- Maintenance Scheduling
Certification
Com-Trian certification
OSHA 10 Certification
CPR 2016 Certification
SC Safety Certification
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Regional Director of Operations
Kota Engergy
12.2021 - 06.2023
Regional Operations Manager
Empire Solar Group
01.2020 - 11.2021
Field Operations Manager
GC Electric
06.2017 - 01.2020
Service Manager/Project Manager Assistant
Solar City
03.2013 - 05.2017
Foreman/Lead
Vivint Solar
05.2011 - 09.2013
Business Administration And Management
Southwestern University
Com-Trian certification
OSHA 10 Certification
CPR 2016 Certification
SC Safety Certification
Similar Profiles
Phaneesh GuruswamyPhaneesh Guruswamy
Solution Designer Mechanical at Siemens Gamesa Renewable EngergySolution Designer Mechanical at Siemens Gamesa Renewable Engergy
Ahmad Fahim GulzadaAhmad Fahim Gulzada
Quality Control Engineer at Ministry of Water and Engergy of AfghanistanQuality Control Engineer at Ministry of Water and Engergy of Afghanistan
MARCO DEFRUSCIOMARCO DEFRUSCIO
Mechanical Design Engineer at Composite Engergy TechnologiesMechanical Design Engineer at Composite Engergy Technologies