Rafaela Avila Freire
Amsterdam
Summary
Dynamic and results-driven professional with experience at Hillsborough Community College, excelling in customer service and project management. Proven adaptability and strong organizational skills enhanced office efficiency and event success. Adept at leveraging social media for engagement and visibility, contributing to improved performance and team collaboration.
Overview
2
2
years of professional experience
Work History
Student Assistant
Hillsborough Community College - Dale Mabry Campus
09.2024 - 05.2025
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Managed the Social Media to maintain students and staff informed
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
Bookseller
Barnes & Noble
08.2023 - 05.2025
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained the bookstore's social media platforms, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
Education
Bachelor of Science - Communication Science
University of Amsterdam
NL05-2028
Associate of Arts - Marketing
Hillsborough Community College
Tampa, FL05-2025
Skills
- Adaptability
- Leadership qualities
- Project management
- Performance improvement
- Strong organization
- Administrative tasks
- Administrative support
- Academic standards
- Attention to detail
- Collaboration and teamwork
- Communication and interpersonal skills
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased outreach by 60% by introducing Linktree and Social Media platforms.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Student Assistant
Hillsborough Community College - Dale Mabry Campus
09.2024 - 05.2025
Bookseller
Barnes & Noble
08.2023 - 05.2025
Bachelor of Science - Communication Science
University of Amsterdam
Associate of Arts - Marketing
Hillsborough Community College
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