Rafaela Cosme
Ridgewood,NY
Summary
I am seeking a position in the Social Services field where I can make a significant contribution to the organization and clients by putting in place my work experience and proficiency, and successfully accommodate the company’s interests and needs.
Overview
15
15
years of professional experience
Work History
Mental Health Therapist
New York Psychotherapy Counseling Center
Brooklyn, NY
04.2016 - Current
- Performed client assessments and developed treatment plans.
- Utilized verbal therapy to support clients in meeting therapeutic goals.
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
Intern
The Realization Center, Substance Abuse Counseling
09.2013 - 10.2013
- Assisted clients through individual and group counseling
- Facilitate Substance Abuse Groups of 15 clients
- Developed and documents individualized treatment plans that address the needs of substance abuse client population
- Early Recovery, Dual Diagnosis and Recovery Triggers Groups
- Performs other duties as assigned by manager and / or Director
- Report Group Notes in a daily basis using specific organization's formula (SOAP)
Peter Dellamonica Senior Center, Case Manager
Catholic Charities Neighborhood Services
02.2010 - 11.2012
- Provided information, advocacy and referral to clients
- Responsible for providing short term counseling to clients
- Provided case assistance including benefits and entitlements
- Refers clients to appropriate treatment modality based on assessment
- Provided crisis intervention when necessary
- Maintained clients records and necessary forms per program regulations
- Provided timely monthly statistical reports
- Act as supervisor when necessary
- Used several Microsoft programs such as Word, Excel, PowerPoint and Outlook.
Patient Representative/Interpreter
WOODHULL MEDICAL CENTER
Brooklyn, NY
12.2003 - 02.2008
- Provided support services to the Director of Patient Relations Department
- Served as an advocate and interpreted to patients with limited English proficiency
- Addressed individual needs in a timely and respectful manner to help create a positive experience for patients and their loved ones
- Conducted a thorough investigation, document and conclude findings
- Tracked and monitored patient satisfaction surveys, and the monthly and quarterly reports
- Responsible for welcoming new admissions
- Responsible for informing patients and their family members of the Patients’ Bill of Rights and other network services
- Responded and resolve patient’s complaints and concerns
- Kept a log sheet with a brief summary of patients complaints
- Handled high volume of situations and worked under pressure for many priorities and deadlines
Case Aide/Crime Victims Coordinator
Ridgewood Older Adult CenterMiddle Village Adult Center
Ridgewood, NY
11.2001 - 09.2003
- Provided case assistance to the elderly
- Benefits and Entitlements
- Responsible for making home visits, intakes and assessment
- Counseling
- Tracked and monitored statistics of monthly report to Executive Director
- Coordinated speakers and presentation of health promotions
Education
CERTIFICATES -
80 Hours-Interpreter’s Training Completed - undefined
MS - Mental Health Counseling Graduated
Long Island University
1.2015
BA - Sociology
Long Island University
5.2004
Skills
- Fifteen plus years working with the public with the objective to achieve success
- Skills in screening and assessing clients, counseling, identifying crisis and intervening when appropriate, and managing client records
- Knowledge of the principles and practices of administration and management
- Ability to analyze information; make decisions; lead and participate on teams; establish and maintain effective working relationships; train and coach others; adapt to changing priorities; innovate new ideas; manage staff and projects; manage conflicts; communicate, delegate and work independently
- Strong Customer Relations Skills Knowledge of conducting and writing investigations reports
- Knowledge of Human Resources policies and procedures
- Experience in an administrative, managerial and supervisory capacity
- Strong Knowledge of software, including Microsoft Words, Microsoft Access, PowerPoint, Outlook, Knowledge of the Internet, E-mail, Fax, copy and Scanner machines
- Excellent organizational and interpersonal skills; Good communication skills Self-starter, flexible, creative, fast learner, punctual, professional, team player, and dedicated to producing quality work
Read, Music, and continued to educate my self in my field
I utilize reading and listening to music as a coping skills to relax and at the same time
to learn about things going on in the world. I read Spanish books to maintain my language and
books related to my field to maintain myself educated and up to date on my field and career interest.
Timeline
Mental Health Therapist
New York Psychotherapy Counseling Center
04.2016 - Current
Intern
The Realization Center, Substance Abuse Counseling
09.2013 - 10.2013
Peter Dellamonica Senior Center, Case Manager
Catholic Charities Neighborhood Services
02.2010 - 11.2012
Patient Representative/Interpreter
WOODHULL MEDICAL CENTER
12.2003 - 02.2008
Case Aide/Crime Victims Coordinator
Ridgewood Older Adult CenterMiddle Village Adult Center
11.2001 - 09.2003
CERTIFICATES -
80 Hours-Interpreter’s Training Completed - undefined
MS - Mental Health Counseling Graduated
Long Island University
BA - Sociology
Long Island University
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