Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rafaela Heredia

Summary

Knowledgeable and committed Medical Assistant with over 17 years of experience in fast-paced clinical settings, including the front office. Readily assists the interdisciplinary and management teams with work flow and orienting new-hires. Able to work both independently and in a team setting.

Overview

19
19
years of professional experience

Work History

Medical Assistant

Facey Medical Group
07.2024 - Current

• Pediatric patient care, from 2weeks old to 17yrs old.

• Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.

• Direct patients to exam rooms, fielded questions, and prepare for physician examinations

• Conduct Interviews and interact with patients to obtain medical history, chief complaints and obtain vital signs.

• Perform EKGs, point of care testing (urinalysis, pregnancy, COVID, strep, flu, Hgb, BG)

• Collect, Prepare, process and analyze lab samples.

•Demonstrate leadership by making improvements to work processes and helping to train others to enhance clinic efficiency.

• Motivate and encourage team members to communicate more openly and constructively with each other.

• Schedule follow- up appointments, Check patients out.

• Adhere to HIPAA guidelines to protect patient information and confidentiality.

• Answer multi-line phone system and direct callers to requested personnel and departments.

• Assist physicians with routine procedures.

• Contribute to efficient and safe patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

• Multitask between patient care and other administrative duties in a given shift.

• Provide support during medical emergencies by administering first aid treatments under physician supervision until further assistance arrive.

• Administer PO, SQ, IM, ID, INH medications within MA scope of practice.

• BLS, Experience with EPIC.

Medical Assistant - Urgent Care/Primary Care

Providence Medical Institute
01.2013 - 04.2024
  • Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Direct patients to exam rooms, fielded questions, and prepare for physician examinations
  • Conduct Interviews and interact with patients to obtain medical history, chief complaints and obtain vital signs.
  • Perform EKGs, venipuncture, point of care testing (urinalysis, pregnancy, COVID, strep, flu, Hgb, BG)
  • Follow laboratory guidelines for handling biological specimens.
  • Collect, Prepare, process and analyze lab samples.
  • Demonstrate leadership by making improvements to work processes and helping to train others to enhance clinic efficiency.
  • Motivate and encourage team members to communicate more openly and constructively with each other.
  • Schedule, Check patients in and out for appointments and collect co-payments.
  • Enter and verify patient insurance, demographics and health history into patient database.
  • Adhere to HIPAA guidelines to protect patient information and confidentiality.
  • Answer multi-line phone system and direct callers to requested personnel and departments.
  • Assist physicians with routine procedures, sterile set up and diagnostic tests. (Incision and drainage, laceration repair, suture/staple removal, pap smear, biopsies, foreign object removal, wound dressing)
  • Contribute to efficient and safe patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Multitask between patient care and other administrative duties in a given shift.
  • Submit prior authorizations and coordinate patient referrals.
  • Provide support during medical emergencies by administering first aid treatments under physician supervision until further assistance arrive.
  • Autoclaving of instruments in accordance to policy.
  • Administer PO, SQ, IM, ID, INH medications within MA scope of practice.
  • Application of DMEs as ordered and under supervision of providers.
  • BLS, Experience with EPIC.


Medical Assistant - Urgent Care/Primary Care

Shin-Pin Ho, MD
09.2006 - 01.2013

• Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.

• Direct patients to exam rooms, fielded questions, and prepare for physician examinations

• Conduct Interviews and interact with patients to obtain medical history, chief complaints and obtain vital signs.

• Perform EKGs, point of care testing (urinalysis, pregnancy, COVID, strep, flu, Hgb, BG)

• Collect, Prepare, process and analyze lab samples.

•Demonstrate leadership by making improvements to work processes and helping to train others to enhance clinic efficiency.

• Motivate and encourage team members to communicate more openly and constructively with each other.

• Schedule follow- up appointments, Check patients out.

• Adhere to HIPAA guidelines to protect patient information and confidentiality.

• Answer multi-line phone system and direct callers to requested personnel and departments.

• Assist physicians with routine procedures.

• Contribute to efficient and safe patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

• Multitask between patient care and other administrative duties in a given shift.

• Provide support during medical emergencies by administering first aid treatments under physician supervision until further assistance arrive.

• Administer PO, SQ, IM, ID, INH medications within MA scope of practice.

• BLS, Experience with EPIC.

Education

Certificate - Medical Assistant Certificate

Clarita Career College
Canyon Country, CA
08.2005

Skills

  • Front Desk Operations
  • HIPAA Compliance
  • PPE Compliance
  • Safety Procedures
  • Treatment Room Preparation
  • Specimen Testing and Analysis
  • Operating EKG Equipment
  • Venipuncture and Phlebotomy
  • Wound Care and Irrigation
  • Suture Removal
  • Proper Sterilization Techniques
  • Medication Administration
  • Diagnostic Testing
  • Cleaning and Sanitizing
  • Inventory Restocking
  • Ear Lavage
  • Quick learner
  • Pay attention to detail
  • Bilingual-English, Spanish

References

References Upon Request

Timeline

Medical Assistant

Facey Medical Group
07.2024 - Current

Medical Assistant - Urgent Care/Primary Care

Providence Medical Institute
01.2013 - 04.2024

Medical Assistant - Urgent Care/Primary Care

Shin-Pin Ho, MD
09.2006 - 01.2013

Certificate - Medical Assistant Certificate

Clarita Career College