Summary
Overview
Work History
Education
Skills
Recommendations:
Timeline
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Rafaela Mitau

Doha,Al Dawhah

Summary

Highly motivated professional with knowledge in different backgrounds. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.

Not afraid to take on new challenges and possess strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Personal Assistant - Receptionist

ICE Seguros SA
01.2019 - 01.2020
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Performed calendar management and scheduling of appointments for the executive.
  • Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Proofread documents for accuracy prior to submission to the executive team.
  • Developed processes for efficient workflow within the departmental structure.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Compiled weekly progress reports highlighting key accomplishments from past week's activities.
  • Managed office supplies inventory and placed orders when necessary.
  • Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.

Travel Consultant

LC Africa Travel, Lda
01.2018 - 01.2019
  • Provided excellent customer service in a fast-paced environment.
  • Provided customers with detailed information about travel destinations and packages.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Provided support during pre-trip preparations such as visa applications.

English Facilitator

American Cultural Center
Maputo
01.2017 - 01.2018
  • Supported learners by providing additional guidance where necessary.
  • Maintained records of attendance, participation, and other relevant information.
  • Assessed participant learning needs in order to tailor sessions accordingly.
  • Monitored progress throughout the course ensuring objectives were being achieved.

Qatar Airways
01.2021
  • Ensured overall customer service excellence while enhancing the customer experience.
  • Demonstrated clear communication skills and comprehensive product knowledge to effectively serve customers.
  • Offered support based on ticket regulations and industry guidelines when faced with varying circumstances.
  • Conducted internal audits to ensure accurate issuance, reissuance, exchange, and voucher processes.
  • Oversaw internal correspondence for the OneWorld Airlines.

Education

Bachelor of Science -

Universidade Eduardo Mondlane
Maputo
12-2025

Skills

  • Good IT skills - Microsoft Word / Excel & others (outlook)
  • Good typing skills
  • Excellent communicative skills
  • Basic accounting skills
  • Strong written and verbal communication skills (Portuguese and English)
  • Formal relationship and building skills
  • Organization and Time Management
  • Accuracy and Attention to Detail
  • Administrative skills
  • Business Support / Sales
  • Data Collection and Entry
  • Event Planning
  • Customer Service
  • Internal Audit
  • Customer Needs Assessment
  • Project Coordination

Recommendations:

1. Fang Cheng - General Manager, LC Africa Travel, 

2. Bright Liu - Head of Administration of LC Africa Travel

3. Carmen Americo Serage ICE Seguros.

4. Omar Ali Customer Service officer, Qatar Airways.

5. Mohamed Gohar Gamal - Manager, Qatar Airways.

Timeline

Qatar Airways
01.2021

Personal Assistant - Receptionist

ICE Seguros SA
01.2019 - 01.2020

Travel Consultant

LC Africa Travel, Lda
01.2018 - 01.2019

English Facilitator

American Cultural Center
01.2017 - 01.2018

Bachelor of Science -

Universidade Eduardo Mondlane

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Rafaela Mitau