Rafaela Rof
Strongsville,Ohio
Summary
Hard working and goal-oriented person with extensive experience at Hollister Co., excelling in customer service and sales. Proven track record in training teams to enhance performance. Strong communicator and relationship builder, able to foster positive customer experiences and maintain high standards of store operations.
Overview
3
3
years of professional experience
Work History
Brand Representative
Hollister Co.
Southpark Mall
06.2022 - Current
- Handled customer inquiries effectively, ensuring a positive brand experience.
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Rang up customers by processing cash and credit payments to complete Number sales transactions on average each Timeframe.
- Maintained clean, organized and professional work environment.
Sales Lead Keyholder
Hollister Co.
Strongsville, OH
12.2024 - 08.2025
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Lead Brand Representative
Hollister Co.
Strongsville, OH
08.2022 - 03.2023
- Trained and mentored staff, promoting a team environment focused on brand objectives.
- Increased overall sales by training team members on effective selling techniques.
- Mentored junior representatives and cultivated a positive work environment
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered all questions.
- Maintained knowledge of current promotions and product features.
Education
Bachelor of Science - Health Sciences
The Ohio State University
Columbus, OHHigh School Diploma -
Holy Name High School
Parma Heights, OHSkills
- Goal oriented
- Effective communicator
- Relationship builder
- Customer service
- Customer engagement
- Sales
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
Languages
Romanian
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Lead Keyholder
Hollister Co.
12.2024 - 08.2025
Lead Brand Representative
Hollister Co.
08.2022 - 03.2023
Brand Representative
Hollister Co.
06.2022 - Current
Bachelor of Science - Health Sciences
The Ohio State University
High School Diploma -
Holy Name High School