Rafaela Sandoval-Martinez
Selma,CA
Summary
Dynamic professional with extensive experience at Selma Auto Mall, excelling in cash register operation and customer assistance. Proven ability to train teams and enhance operational efficiency. Adept at payment processing and inventory management, consistently delivering superior service and fostering strong client relationships to drive business success.
Overview
10
10
years of professional experience
Work History
Cashier
Selma Auto Mall
Selma, CA
11.2022 - Current
- Trained new team members in cash register operation, stock procedures, and customer services.
- Welcomed customers, offering assistance to help find store items.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customers' questions and provided information on store procedures or policies.
Receptionist
Selma Auto Mall
Selma, CA
08.2022 - 10.2022
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Used Car Owner
Memo's Auto Sales
Selma, CA
01.2015 - 08.2021
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with finance department in processing payments from customers.
- Ensured accurate filing of documents related to finance transactions.
- Prepared marketing campaign budgets with finance personnel.
- Performed data entry tasks including entering customer information into the computer system.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
- Provided detailed information on fees associated with various DMV services and procedures.
- Assisted customers with payment methods such as cash, check, credit card, or money order.
- Inspected paperwork to ensure it was properly filled out prior to processing.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Education
Bachelor of Arts - Psychology
California State University, Fresno
Fresno, CA06-2016
High School Diploma -
Parlier High School
Parlier, CA06-2012
Skills
- Cash register operation
- Point-of-sale systems
- Payment processing
- Customer assistance
- Inventory management
- Team training
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Selma Auto Mall
11.2022 - Current
Receptionist
Selma Auto Mall
08.2022 - 10.2022
Used Car Owner
Memo's Auto Sales
01.2015 - 08.2021
Bachelor of Arts - Psychology
California State University, Fresno
High School Diploma -
Parlier High School
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