Summary
Overview
Work History
Education
Português
Languages
Timeline
Generic

Rafaela Souza

Auburn,AL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

7
7
years of professional experience

Work History

Receptionist

Clinic Prime
03.2019 - 09.2019
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.

Body and Facial Beautician

Depil. Prime
10.2017 - 01.2019
  • Boosted salon revenue by upselling additional services and retail products during appointments.
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Collaborated with team members for efficient scheduling and coordination of clients'' appointments.
  • Developed customized treatment plans based on individual client needs and goals to achieve optimal results.
  • Educated clients on proper skincare routines and product usage to maintain their desired look at home.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Cultivated positive relationships with vendors enabling better pricing negotiations on products used within the salon.
  • Mentored junior beauticians helping them refine their skills while offering guidance on best practices.

Body and Facial Beautician

Contato Peleza E Estilo LTDA
09.2013 - 11.2016
  • Educated clients on proper skincare routines and product usage to maintain their desired look at home.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Assisted management with inventory control, ordering supplies as needed to maintain adequate stock levels for all services offered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Sterilized and maintained equipment to increase lifetime by [Number] years and cut supply costs.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Lead Massage Therapist

Empresarial Quality
09.2012 - 12.2012
  • Increased client satisfaction by providing customized massage treatments based on individual needs and preferences.
  • Enhanced client retention through exceptional customer service and follow-up communication.
  • Developed new treatment protocols to address specific client concerns, leading to improved outcomes and higher satisfaction rates.
  • Collaborated with multidisciplinary healthcare teams to create comprehensive wellness plans for clients seeking holistic care.
  • Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation guidelines and best practices.
  • Boosted revenue by upselling additional services such as aromatherapy, hot stones, or deep tissue treatments during appointments.
  • Reduced workplace stress levels of corporate clients by offering on-site chair massage sessions during company events or meetings.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.

Education

Technologist - Aesthetics And Cosmetics

Universidade Salvador (Unifacs)
Salvador Bahia Brazil
12.2016

Technician - Therapeutic And Aesthetic Facial And Body Massages

Massage Therapist
Salvador Bahia Brazil
03.2013

Português

I am Brazilian, my native language is Portuguese, my English is basic but I am willing to learn every day and do my best.

Languages

English
Limited Working

Timeline

Receptionist

Clinic Prime
03.2019 - 09.2019

Body and Facial Beautician

Depil. Prime
10.2017 - 01.2019

Body and Facial Beautician

Contato Peleza E Estilo LTDA
09.2013 - 11.2016

Lead Massage Therapist

Empresarial Quality
09.2012 - 12.2012

Technologist - Aesthetics And Cosmetics

Universidade Salvador (Unifacs)

Technician - Therapeutic And Aesthetic Facial And Body Massages

Massage Therapist

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Rafaela Souza