Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rafael Andres Nieves Rojas

Killeen,TX

Summary

Skilled professional looking for a challenging position where I can use all my military and civilian knowledge and experience in customer service and leadership skills to contribute to the company success and growth.

Overview

22
22
years of professional experience

Work History

15T BLACK HAWK HELICOPTER MECHANIC

US Army
Killeen, TX
09.2019 - Current
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Executed corrosion control measures on various components.
  • Performed scheduled and unscheduled aircraft maintenance tasks.
  • Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
  • Operated ground support equipment during aircraft servicing.
  • Utilized precision tools for accurate measurements and adjustments.
  • Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
  • Interpreted technical manuals to perform proper procedures.
  • Replaced damaged or worn parts in aircraft systems.
  • Maintained accurate records of completed maintenance work.
  • Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
  • Inspected aircraft systems for routine maintenance and repairs.
  • Maintained records of inspections, maintenance and repairs performed.
  • Replaced worn or damaged parts using hand tools, power tools and precision measuring instruments.
  • Experience working in confinement areas like fuel cells to conduct maintenance.
  • Engine removal for S/N confirmation.
  • Removal of cabin and cockpit floors for BAPS installation.
  • Main rotor and Tail rotor blades removal for replacement and/or inspections.
  • Removal of tail landing gear components.
  • Removal of spindles for inspections or replacements.
  • Conduct servicing on hydraulics pumps including oil filters.
  • Removal of stabilator for warn inspection in UH60L and UH60M.
  • Servicing, removal and installation of ACS pallets.
  • Removal, inspect and installation of drive shafts.

Store Manager

Tecnicentros Mundial
San Juan, Puerto Rico
11.2017 - 12.2018
  • Streamlined workflow processes to reduce costs and increase efficiency.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Fostered positive relationships with clients and vendors.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Established effective communication channels within organization.
  • Managed risk mitigation strategies across all operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated contracts with suppliers for cost-effective solutions.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.

Assistant Store Manager

Tecnicentros Mundial
San Juan, Puerto Rico
07.2014 - 10.2017
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established effective communication channels within organization.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Developed and implemented operational policies and procedures.
  • Negotiated contracts with suppliers for cost-effective solutions.
  • Analyzed market trends to identify growth opportunities.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Cultivated a positive work environment promoting teamwork.
  • Fostered positive relationships with clients and vendors.
  • Delegated work to staff, setting priorities and goals.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.

Carrier

Tecnicentros Mundial
San Juan, Puerto Rico
05.2002 - 06.2014
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Managed time effectively to meet tight deadlines.
  • Sorted and distributed mail to designated routes efficiently.
  • Processed incoming and outgoing mail accurately.
  • Provided excellent customer service in a professional manner.
  • Collect daily cash deposits in different stores and make bank deposits.
  • Deliver merchandise and stocks bettwen stores.

Education

ASSOCIATE DEGREE - Automotive Technology

UNIVERSIDAD DE PUERTO RICO RECINTO DE CAROLINA
CAROLINA, PR
05-2005

Skills

  • 5 years of military experience doing schedule and unscheduled maintenance on aircrafts
  • Technical Documentation Interpretation
  • Ability to work as a part of a team or independently
  • Demonstrates proficiency in leading peers on maintenance
  • Excell in effective and positive communications
  • Use of different tools and/or equipments to conduct maintenance
  • Over 3yrs of warehouse experience downloading and uploading merchandise
  • Over 8yrs doing inventories and taking merchandise accountability
  • Bilingual (spanish-english)
  • Experience working in confinement areas like fuel cells
  • Achieve optimal levels of personal performance and accomplishment

Timeline

15T BLACK HAWK HELICOPTER MECHANIC

US Army
09.2019 - Current

Store Manager

Tecnicentros Mundial
11.2017 - 12.2018

Assistant Store Manager

Tecnicentros Mundial
07.2014 - 10.2017

Carrier

Tecnicentros Mundial
05.2002 - 06.2014

ASSOCIATE DEGREE - Automotive Technology

UNIVERSIDAD DE PUERTO RICO RECINTO DE CAROLINA

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Rafael Andres Nieves Rojas