Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Rafael Perez

San Antonio,TX

Summary

Dedicated and successful Sales Executive offering 7+ years of experience and background in Sales and Customer Service. Efficient in building strong client relationships, generating leads into successful sales, and developing strategies to increase client base with a demonstrated proficiency of the sales cycle. Eager to provide my expertise and gain mastery of sales skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Sales Executive, Detail Technician

RP3 Detailing
San Antonio, TX
01.2018 - Current
  • Developed a local sales plan involving inbound/outbound prospecting, lead generation, and field sales engagement all included through telephone, email and social media.
  • Established and maintained business with prospective and returning clients contributing to an increased $200k+ in aviation detailing sales and $100k+ in automotive detailing sales in the year of 2023.
  • Emphasize RP3 quality by providing effective demonstrations while promoting product features and benefits to bring an increased 10% of upsells.
  • Built strong client relationships by ensuring flawless execution of needs leading to an increased client retention creating 50% of our managed accounts.
  • Manage clients financial account and report orders using integrated Customer Relationship Management software.
  • Achieved a 97% overall client satisfaction via Google Reviews.

Integrated Flight Control Systems

United States Air Force
San Antonio, TX
06.2020 - 10.2023
  • Interpreting and applying mechanical, wiring and electronic circuit diagrams.
  • Tested and validated functionality of control systems prior to installation.
  • Resolved hardware and software issues with deployed control systems.
  • Calibrated analog and digital instruments to ensure accuracy of readings.
  • Documented test results accurately for future reference.
  • Graduated #1 in class at Sheppard Air Force Base tech school classified as AETC Distinguished Graduate, displaying superior academic achievement and high standards of teamwork and character.

Brand Specialist

Audi Dominion
San Antonio, TX
12.2021 - 03.2022
  • Created and managed business relationships with customers, vendors, and partners on approved CRM software to build brand loyalty.
  • Certified through Audi Dominion's CRM sales tool.
  • Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
  • Converting visitors into clients by understanding their needs and interests, then matching them to their most appropriate vehicle.
  • Responded quickly to customer inquiries regarding products or services via phone calls, emails, or social media messages.
  • Negotiated pricing and contract terms with clients.

Associate

In-N-Out Burger
San Antonio, TX
12.2016 - 02.2018
  • Responsible for operation of store equipment such as slicers, dicers, computer terminals, fryers, grills, etc.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.

Education

Vocational - Advanced Individual Training (AIT) - Aviation

Sheppard Air Force Base Tech School
Wichita Falls, TX
12-2020

Associate of Science - Computer Science

Northeast Lakeview College
Universal City, Texas

Skills

  • Sales Operations and Cycle
  • Customer Relationship Management (CRM) Software
  • Customer Satisfaction and Retention
  • Leadership
  • Lead Generation
  • Detail Management

Certification

Security Identification Display Area (SIDA) - San Antonio International Airport (SAT), 01/01/23, 10/01/24

Timeline

Brand Specialist

Audi Dominion
12.2021 - 03.2022

Integrated Flight Control Systems

United States Air Force
06.2020 - 10.2023

Lead Sales Executive, Detail Technician

RP3 Detailing
01.2018 - Current

Associate

In-N-Out Burger
12.2016 - 02.2018

Vocational - Advanced Individual Training (AIT) - Aviation

Sheppard Air Force Base Tech School

Associate of Science - Computer Science

Northeast Lakeview College

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Rafael Perez