Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafaela Vitória Nunes Dias

East Falmouth,Massachusetts

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Cashier

7Eleven
11.2023 - Current
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained clean and organized work areas, adhering to safety and sanitation standards.
  • Assisted in training new cashiers on operational procedures and customer interaction techniques.

Backroom Associate

Tjmaxx
10.2023 - Current
  • Led inventory organization to streamline restocking processes and improve overall efficiency.
  • Trained new associates on backroom procedures and safety protocols, enhancing team performance.
  • Managed merchandise logistics, ensuring accurate placement and accessibility for sales floor replenishment.
  • Supervised workflow during peak hours, ensuring timely assistance for stock replenishment and customer service.

Kitchen Assistant/Waitress

Falmouth Yacth Club
05.2023 - 11.2024
  • Prepared salads, soups and sandwiches for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Secretary

Carvalho E Campos Servicos Medicos
02.2021 - 03.2023
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Salesperson

Telles Acessorios E Bijuterias
07.2018 - 02.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

High School Diploma -

Rubens Rangel
12.2017

Skills

  • Cash Register Operations
  • Effective Communicator
  • Managing Multiple Priorities
  • Keyboarding Skills
  • Reading Comprehension
  • Customer service

Languages

Portuguese
English

Timeline

Cashier

7Eleven
11.2023 - Current

Backroom Associate

Tjmaxx
10.2023 - Current

Kitchen Assistant/Waitress

Falmouth Yacth Club
05.2023 - 11.2024

Secretary

Carvalho E Campos Servicos Medicos
02.2021 - 03.2023

Salesperson

Telles Acessorios E Bijuterias
07.2018 - 02.2021

High School Diploma -

Rubens Rangel

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