Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

RAFAEL ENRIQUE LISTA VELASQUEZ

Security Supervisor & Baseball Coach
Miami,FL

Summary

Consolidate my professional career in a company or institution that constantly offers me new challenges that force me to improve my skills, sense of responsibility, adaptability and motivation to learn and allow me to share my learned knowledge to new generations.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Youth Baseball Coach

Miami Marlins Organization
02.2024 - Current
  • Implemented injury prevention strategies, reducing incidence of player injuries during practices and games.
  • Developed strong communication skills with players, parents, and fellow coaches for a cohesive team environment.
  • Improved overall team morale by fostering a positive, supportive atmosphere both on and off the field.
  • Managed equipment inventory, maintaining quality gear in good working order for all players'' use during games and practices.
  • Established clear expectations for player conduct, promoting sportsmanship and respect among teammates.

Security Officer

Intercontinental Hotel MIami
12.2021 - Current
  • Inspect, evaluate and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime and threats
  • This may include and is not limited to: patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions
  • Monitoring and maintaining the security procedures and audit/department logs that may include lost and found, storing guests' valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests
  • Ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required
  • May be responsible for all transactions related to the issuance of guest room master keys
  • Escorting staff and guest to car upon request
  • Inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property
  • Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and help establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel
  • Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents
  • May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required
  • Maintain documentation and confidential security related reporting systems (that may include reports, logs, inspection checklists, detainments, arrests and etc.) for prompt retrieval of information, trend projections, and enhancement of procedures from information learned during the investigations
  • Ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference
  • Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company
  • Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations
  • May coordinate and train hotel staff on fire brigade and fire safety procedures and assist in conducting CPR classes to Security staff and other appropriate employees
  • Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets
  • Schedule preventative maintenance and repairs to security equipment as needed and ensure that equipment is prepared and operational for the following day's work
  • Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure a high level of guest satisfaction
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department
  • Perform other duties as assigned.

Product Manager

Quovadis
04.2021 - 09.2021
  • Alexa skill test and development presented by QuoVadis, also new destinations and negotiations to aggregate them to QuoVadis Portfolio.

Passenger assistance

Plus Ultra Líneas Aéreas
02.2019 - 05.2021
  • Manage and process customer requests such as reservations and itinerary changes, ticket charges and refund management, receive, manage, and process claims requests from passengers or competent governmental entities, the realization of agreements for the resolution of problems.

Reservation agent

Aerolíneas Estelar Latinoamérica
01.2018 - 09.2020
  • Sells and coordinates transportation, accommodations, insurance, tours and activities
  • Advises clients regarding destinations, cultures, customs, weather and activities
  • Collects payments, books travel arrangements and pays applicable fees
  • Handles travel issues, conflicts, complaints, cancelations and refunds.

Customer Service Supervisor

Aerolíneas Estelar Latinoamérica
09.2018 - 02.2019
  • Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service
  • Monitors or reviews calls or other correspondence between representatives and customers
  • Ensures that representatives are informed about changes to company products and services
  • Collects data and prepares reports on customer complaints and inquiries
  • Prepares monthly reports summarizing the assigned customer service teams performance
  • Prepares knowledge-based documents such as summaries and responses to frequently asked questions
  • Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff
  • Assists with budget preparation for the Customer Service department
  • Performs other related duties as assigned.

Travel agent

Turaser Travel
03.2017 - 08.2017
  • Sells and coordinates transportation, accommodations, insurance, tours and activities
  • Advises clients regarding destinations, cultures, customs, weather and activities
  • Collects payments, books travel arrangements and pays applicable fees
  • Handles travel issues, conflicts, complaints, cancelations and refunds.

Presidential assistant

APH Sistemas
11.2014 - 03.2017
  • Manage and process chair requests to plan meeting and event itineraries, such as hotel reservations, airline tickets, and alternative transportation.

Education

TSU Turism and Hospitality -

IUTAV
11.2014 - 05.2017

High School - undefined

San Marcos Evangelista
09.2007 - 05.2011

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Skills

Adaptability

Time Management

Customer Service

Ability to Work Under Pressure

Public speaking

Personnel management

Teamwork

Fast Learner

Microsoft Office

Communication Skills

Communication

Conflict resolution

Direct Sales

Personal Information

  • Place of Birth: Caracas, Venezuela
  • Date of Birth: 05/11/95
  • Nationality: Venezuelan

References

  • Alejandro Acosta, APH Sistemas, aacostan1@gmail.com, +58 (412)911-6359
  • Rosalba Colmenares, 7868104873
  • Rodolfo Lopez, Chabella Miami, 7866179873
  • Elio Cervera, Intercontinental Miami, elio.cervera@ihg.com, 5613968524

Timeline

Youth Baseball Coach

Miami Marlins Organization
02.2024 - Current

Security Officer

Intercontinental Hotel MIami
12.2021 - Current

Product Manager

Quovadis
04.2021 - 09.2021

Passenger assistance

Plus Ultra Líneas Aéreas
02.2019 - 05.2021

Customer Service Supervisor

Aerolíneas Estelar Latinoamérica
09.2018 - 02.2019

Reservation agent

Aerolíneas Estelar Latinoamérica
01.2018 - 09.2020

Travel agent

Turaser Travel
03.2017 - 08.2017

Presidential assistant

APH Sistemas
11.2014 - 03.2017

TSU Turism and Hospitality -

IUTAV
11.2014 - 05.2017

High School - undefined

San Marcos Evangelista
09.2007 - 05.2011

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RAFAEL ENRIQUE LISTA VELASQUEZSecurity Supervisor & Baseball Coach