Rafael F Alcaide
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Disney Worldwide Services, Inc. through comprehensive facility audits and safety standards implementation. Skilled in client relationship building and workflow management, I excel in driving team productivity and maintaining high service standards. Expert in customer service and multitasking, with a strong work ethic and attention to detail. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Services Cleaning
Facility Services Cleaning
09.2022 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Rental Car Driver
ABM Company
01.2021 - 08.2022
- Navigated efficiently through traffic using GPS systems, reducing travel times and enhancing customer satisfaction levels.
- Maintained vehicle cleanliness for a pleasant rental experience for all clients.
- Adhered to all company guidelines and procedures in handling financial transactions, such as collecting payments or processing rental agreements, ensuring accurate record-keeping and minimizing potential disputes.
- Provided exceptional customer service by addressing client inquiries and concerns promptly and professionally.
Facility Craftman Support, Engineering Department
Disney Worldwide Services, Inc.
03.1999 - 11.2016
- Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
- Streamlined facility operations by implementing efficient policies and procedures.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
Education
No Degree - Economia Industrial
Universidad De Oriente
Santiago De Cuba06.1972
Skills
- Client Relationship Building
- Workflow Management
- Customer satisfaction measurement
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Excellent Communication
- Team Collaboration
- Multitasking and Organization
- Valid Driver's License
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Services Cleaning
Facility Services Cleaning
09.2022 - Current
Rental Car Driver
ABM Company
01.2021 - 08.2022
Facility Craftman Support, Engineering Department
Disney Worldwide Services, Inc.
03.1999 - 11.2016
No Degree - Economia Industrial
Universidad De Oriente
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