Rafael G. Cato Jr.
Behavioral Support Center
Miramar,FL
7
years of professional experience
Dynamic professional with a strong work ethic and integrity, experienced as a Cashier at McDonald's Restaurant. Proven ability to enhance customer service through effective communication and training. Skilled in operational procedures and tactical analysis from military service, demonstrating patience and empathy in high-pressure environments.
Work History
BHT
4 Months- Monitored patient behavior and provided support during therapeutic activities.
- Assisted in implementing individualized treatment plans for diverse patient needs.
- Documented patient progress accurately to ensure compliance with care protocols.
- Collaborated with multidisciplinary teams to enhance treatment effectiveness and patient care.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Prepared and submitted daily reports to management.
Cashier
8 Months- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Communicated effectively with team members to ensure timely service during peak hours.
Infantry Mortarman
6 Years- Operated mortars and associated equipment in training exercises and combat scenarios.
- Conducted reconnaissance missions to assess terrain for mortar placement and effectiveness.
- Collaborated with team members to ensure precise targeting and coordination during live-fire drills.
- Analyzed enemy positions using maps and intelligence reports to improve tactical decision-making.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Timeline
BHT
Behavioral Support Center
06.2026 - CurrentRead More
Cashier
McDonald's Restaurant
10.2025 - 06.2026Read More
Infantry Mortarman
National Guard
09.2019 - 09.2025Read More
Charles Flanagan
High School Diploma
Read More