Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rafael G. Manzanares

New Brunswick,USA

Summary

Administrative professional with 20+ years of experience providing exceptional leadership and support within a variety of multi-million-dollar public and private organizations, continuously improving organizational reach and revenue while sustaining employee and student retention. Adept at strategic planning, business development, training development, execution, program development, and educational leadership. Collaborative and engaging, with a proven record of creating innovative practices while developing intrinsic motivation among those around me to promote long-term relationships, and created the first Community Engagement Learning (formerly Service Learning) course in Middlesex College’s New Brunswick Campus.

Overview

18
18
years of professional experience
1
1
Certification

Work History

RV Sales Specialist

Camping World
06.2024 - Current
  • Promote exclusive RV brands
  • Narrow RVs based on client needs
  • Schedule of sales appointments
  • Present at the Ultimate RV Show
  • Conduct local RV presentations
  • Close customer sales
  • Collaborate with finance teams
  • Follow up calls and meetings
  • Pre-screen for loan qualifications
  • No pressure/high integrity sales
  • CRM system use to organize data
  • Build and establish relationships
  • Track/analyze performance metrics
  • Teach clients the buying process
  • Maintain client relations beyond sale
  • Traveled around the country for shows
  • Repeated Top sales performance
  • Train new sales personnel
  • Persuade prospects to attend events
  • Collaborate with technicians
  • Attend brand specific training
  • Negotiate terms for sales
  • Top gross profit achiever
  • Create RV showcase videos
  • Support ongoing marketing
  • Prepare RVs for showcase
  • Assist Spanish speakers
  • Work independently/collaboratively
  • Provide feature/benefit analysis
  • Refer third party transporters

English Composition 121/122 Adjunct Prof.

Middlesex College
05.2016 - Current
  • Taught ELL students
  • Taught native English speakers
  • Taught heritage English speakers
  • Led Willow Grove Clean Up
  • Assisted students complete FAFSA
  • Advise student CCOG publication
  • Developed Community Engagement
  • Member of Journalism Committee
  • Contributed to community outreach
  • Used four modes of communication
  • Designed course syllabi
  • Taught underrepresented students
  • Taught college English composition
  • Coordinated events with EMPOWER
  • Mentored students in MC EMPOWER
  • Support with computer training
  • Led student BOE advocacy project
  • Increased student retention
  • Member of Composition Committee
  • Provided extracurricular opportunities
  • Developed Excel feedback program
  • Prepared students for college
  • Presented Personal Finances
  • Taught research and rhetoric
  • Taught first CEL class in NBC
  • Coordinated testimonials
  • Provided Academic Advising
  • Helped students with Canvas
  • Student-centered pedagogy
  • English Committee Member
  • Created NYTEC Channel
  • Improved evaluation process
  • Metacognitive pedagogy

Founder and Owner

RockBell Construction, LLC
01.2007 - Current
  • Managed project operations for entire construction and repair work on houses and vehicles
  • Developed effective invoice program
  • Led training initiatives
  • Provided advanced electrical work
  • Filed for permits on owners’ behalf
  • Managed licensed contractors
  • Conducted financial auditing and bookkeeping, while analyzing markets for potential job growth
  • Designed high voltage electrical systems
  • Reduced losses through investments
  • Provided advanced plumbing work
  • Conducted electrical diagnostics
  • Increased revenue consistently yearly
  • Procured various forms of property to aid in the growth and development of the organization
  • Negotiated material cost with vendors
  • Provided automotive brake services
  • Provided advanced carpentry work
  • Exceeded forecasted revenue goals
  • Developed social media presence

New Brunswick Center Evening Coordinator

Middlesex College
05.2022 - 08.2024
  • Supervise evening operations
  • Open and close the building
  • Planning/scheduling of events
  • Lead/Present information sessions
  • Help students with HESAA/FAFSA
  • Assist non-traditional students
  • Alternate Financial Aid application
  • Recruit for EMPOWER/EOF
  • Screen and refer students
  • Promote NBC in public events
  • Assist with admissions/registration
  • Provide Academic Advising
  • Coordinate FAFSA workshops
  • Help students apply for scholarships
  • Prepare grant program budgets
  • Promote basic need resources
  • Increase student engagement
  • Created internal promotional video
  • Collaborate with staff on projects
  • Administer BASK ESL tests
  • Present Transfer info-session
  • Interview job applicants
  • Prepare weekly reports
  • Created an EMPOWER testimonial
  • Support unrepresented students
  • Maintain student records
  • Colleague for student services
  • Work independently/collaboratively
  • Provide administrative support
  • Participate/Advise NBC Club

IRA Team Materials Coordinator

Structural Preservation Systems
03.2022 - 10.2023
  • Directed logistical operations
  • Coordinated daily tasks for staff
  • Procured materials for projects
  • Approved requisitions
  • Support supervisors with consulting
  • Managed inventory for 2 facilities
  • Developed cloud-based file system
  • Processed weekly timesheets
  • Created data tracking spreadsheet
  • Collaborated with other divisions
  • Supervised resource team
  • Managed material allocation
  • Provided administrative support
  • Developed competencies survey
  • Produced daily activity reports
  • Built relations with various suppliers
  • Increased productivity substantially
  • Created surveys with Microsoft Apps
  • Collaborate with managers/engineers
  • Developed and improved protocol
  • Oversaw fleet vehicles
  • Oversaw emergency repairs
  • Used various web-based apps
  • Provided operational insight
  • Maintained safe work space
  • Implemented new programs
  • Evaluated support staff
  • Worked independently
  • Travelled extensively
  • Documented incidents

Account Clerk

Municipal Clerk’s Office, City of New Brunswick
12.2018 - 05.2021
  • Processed legal contracts between municipality and private vendors
  • Increased productivity
  • Issue various business licenses
  • Organized documents/digital files
  • Revamped data tracking efforts
  • Maintained municipal board member lists via SDL, Excel, and paper file
  • Negotiated estimates for office equipment, and procurement
  • Accounted for revenue and deposits
  • Processed public bids and filed result
  • Distributed mass notifications using Mail Merge in Excel
  • Distributed contract award letters
  • Recruited and oversaw staff for public elections, and succession planning
  • Translated podcasts for the Mayor’s Office
  • Processed OPRA requests
  • Updated the city website
  • Developed innovative data consolidation
  • Increased revenue by over 20%
  • Met tight deadlines for public communication

Global Security Operations Center Operator/Analyst, contracted by Allied Universal Services

Johnson & Johnson World Headquarters
04.2008 - 07.2018
  • Disseminated information to large private groups (5000+ recipients)
  • Directed district management globally for security coverage
  • Monitored over 200 CCTVs
  • Provided fire safety training
  • Succession planning and training
  • Monitored global issues
  • Provided NOC technical procedure revision and writing
  • Coordinated escalations to restore power and network outages
  • Led during emergency situations
  • Provided access control
  • Coordinated local police response
  • Corporate traveler surveillance
  • Oversaw over 40 hourly officers and five salaried supervisors
  • Oversaw confidential report writing regarding global and local incidents
  • Managed supply chain security
  • Provided air-traffic control
  • Repatriation of mortal remains
  • Remote site surveillance

Private English Reading/Writing Teacher

Edwards Educational Services
01.2013 - 12.2017
  • Contributed substantially to curricular development
  • Taught English reading and writing
  • Taught persuasive, interrogative, explanatory, and narrative styles
  • Prepared students for NJASK, PARCC, and future language arts courses
  • Increased student success rates
  • Exceeded student engagement goals

Education

Master of Arts - English Writing

Kean University
Union, NJ
12.2015

BA - English

Kean University
Union, NJ
05.2011

AA - Journalism

Middlesex County College
Edison, NJ
05.2008

High School Diploma -

New Brunswick High School
New Brunswick, NJ
06.2005

Skills

  • Fluent in English and Spanish
  • Presented at the College and Career Fair at Paul Robeson Community School in New Brunswick
  • Presented at New Brunswick High School during their FAFSA Night
  • Coordinated and presented College Transfer Information Sessions
  • Working with individuals from diverse backgrounds
  • Microsoft Office skills/additional technology skills, including:
  • Microsoft Office (Excel, Word, and Outlook), Enterprise Resource Planning (ERP) tools, Ellucian Recruit, Colleague, Adobe PageMaker, ProWatch, MaxPro, RapidEye, Maximo, DVM, eLogger, ePass, Honeywell Fire Systems, Sidebar, Barco, Cyberlink PowerDirector, YouTube, TikTok, Google applications, other Social Media, VIN Solutions, SAP Concur
  • Able to multitask
  • Interpersonal skills
  • Adapt to stressful environments
  • Meet tight deadlines
  • Inventory Control & Management
  • Customer Service & Support
  • Training Material Development & Execution
  • Employee Management & Training
  • Excellent communicator, leader, with team-oriented worldview
  • Excellent written and verbal skills
  • Managed renovation construction/automotive restoration projects
  • Creator of the NYTEC Channel on YouTube
  • Creator of the @RockBellConstructionLLC channel on TikTok
  • Member of New Brunswick Historical Association
  • Member of New Brunswick Zoning Board of Adjustment
  • Nominated for Adjunct Professor of the Year
  • Dean’s List – Middlesex County Collage (35 GPA)
  • Dean’s List – Kean University (3863 GPA)
  • Summa Cum Laude (Highest Academic Honors)

Certification

  • Managing Difficult Behaviors April 15, 2024
  • Avoiding Discriminatory Practices April 15, 2024
  • Conducting Job Interviews April 13, 2024
  • Exploring the Benefits of Micro Credentials December 7, 2023
  • Empower Learners to Be Lifelong Readers December 6, 2023
  • Learner Variability Among Adult Learners December 4, 2023
  • Meeting the Adult ELL Challenge December 2, 2023
  • Building Engaging Schools and Classrooms December 2, 2023
  • Pathways to Developing Digital Literacy Skills November 30, 2023
  • Personal Finances for High School Students November 28, 2023
  • Industry Based AI in Your Classroom March 4, 2023
  • Evaluating High-Quality Instructional Materials February 25, 2023
  • Helping Students Start Real Businesses February 25, 2023
  • Reading/Writing Strategies: Multilingual Learners February 24, 2023
  • Oral and Written Language February 11, 2023
  • Strategies to Help Students Write February 4, 2023
  • Developing Language through Content for EL January 28, 2023
  • NBEF Public Speakers Institute November 5, 2022
  • Building Inclusive Practices in Higher Education March 12, 2022
  • Stay Connected with Student Life March 12, 2022
  • Creating Engaging Video Lectures w/Canvas March 12, 2022

Languages

Spanish
Native or Bilingual

Timeline

RV Sales Specialist

Camping World
06.2024 - Current

New Brunswick Center Evening Coordinator

Middlesex College
05.2022 - 08.2024

IRA Team Materials Coordinator

Structural Preservation Systems
03.2022 - 10.2023

Account Clerk

Municipal Clerk’s Office, City of New Brunswick
12.2018 - 05.2021

English Composition 121/122 Adjunct Prof.

Middlesex College
05.2016 - Current

Private English Reading/Writing Teacher

Edwards Educational Services
01.2013 - 12.2017

Global Security Operations Center Operator/Analyst, contracted by Allied Universal Services

Johnson & Johnson World Headquarters
04.2008 - 07.2018

Founder and Owner

RockBell Construction, LLC
01.2007 - Current

Master of Arts - English Writing

Kean University

BA - English

Kean University

AA - Journalism

Middlesex County College

High School Diploma -

New Brunswick High School

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Rafael G. Manzanares