Rafael J. Diaz Silva
Hialeah,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Latin Markets
Seattle, WA
02.2024 - 08.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Bartender
TCP
Holguin, Cuba
09.2022 - 08.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
Maitre D'
EMGH
Holguin, Cuba
11.2020 - 08.2022
- Greeted and welcomed guests to the restaurant, providing excellent customer service.
- Provided seating arrangements for guests according to their needs and preferences.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Ensured efficient operation of the dining room by managing staff duties and activities.
- Assisted with training new maitre d' staff members on proper protocols and procedures.
- Coordinated with kitchen staff to ensure food was served in a timely fashion.
- Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
Restaurant Waiter
EMGH
Holguin, Cuba
09.2018 - 11.2019
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
Sub Chef
EMGH
Holguin, Cuba
07.2016 - 08.2018
- Checked the quality and freshness of ingredients before use.
- Prepared salads, appetizers, entrees, desserts and other food items according to recipes.
- Assisted Head Chef in menu planning and recipe development.
- Monitored stock levels of all kitchen supplies and equipment.
- Conducted regular kitchen inspections to ensure compliance with health and safety standards.
- Organized staff shifts and allocated tasks efficiently.
- Ensured that food was cooked correctly and served promptly.
- Maintained a clean working environment at all times.
Education
Classic Bartender -
Formatur
Havana, CUB02-2018
High School Diploma -
Jesus Menendez
Holguin, CUB06-2014
GED -
Fornet Pina
Holguin, CUB07-2010
Skills
- Operations Management
- Business Development
- Performance Management
- Strategic Planning
- Business Administration
- Marketing
- Sales management
- Schedule Preparation
- Team Leadership
- Financial Management
- Time Management
- Verbal and written communication
Accomplishments
International Bartenders Association
Certification
- Valid Driver's License
Languages
English
Professional
Spanish
Professional
Italian
Elementary
Portuguese
Elementary
Timeline
Manager
Latin Markets
02.2024 - 08.2024
Bartender
TCP
09.2022 - 08.2023
Maitre D'
EMGH
11.2020 - 08.2022
Restaurant Waiter
EMGH
09.2018 - 11.2019
Sub Chef
EMGH
07.2016 - 08.2018
Classic Bartender -
Formatur
High School Diploma -
Jesus Menendez
GED -
Fornet Pina
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