RAFAEL J PILLOT
Human Resources Manager
Ocala,FL
Summary
Experience Manager with major accomplishments in all areas of employee motivation. Highly organized and focused on the handling of assigned responsibilities. Good record of accomplishment labeled above standard for the industry. Quick to adapt to new organizations and work environments, becoming a productive member from day one. Ability Summary Full knowledge of installation procedures and quality requirements. Establishment of goals and incentives for the operation and individual employees. Knowledge of safety procedures and Smith- Safe. Recruiting, training and supervision of personnel. Preparation of production reports and goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
42
42
years of professional experience
Work History
Remote customer Service Rep
MCI
04.2021 - Current
- Trained new personnel regarding company operations, policies, and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated key issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, time management and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Gained strong leadership skills by managing projects from start to finish
- Resolved problems, improved operations, and provided exceptional service
CASHIER
HOME DEPOT HOME DEPOT
02.2019 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
MANAGER/RECRUITER
HALO COMMUNICATIONS
01.2012 - 01.2020
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Coordinated technical training and personal development classes for staff members.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.
- Built and strengthened successful relationships with external recruiters and agencies.
- Set and conveyed recruitment goals to downstream staff.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Devised hiring and recruitment policies for 150-400 employee company.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Recruited top talent to maximize profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Orlando-Supervisor
MASTEC SERVICES COMPANY
05.2007 - 08.2012
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
- Generated reports detailing findings and recommendations.
- Maintained compliance with company policies, objectives, and communication goals.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Frequently inspected production area to verify proper equipment operation.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
Benn & Associates
07.1990 - 03.2007
- Directly supervise and coordinate the activities of clerical and administrative support workers.
Collector
Austin Municipal Credit Union
06.1981 - 02.1990
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic time limits.
- Maintained high volume of calls and met demands of busy and productive group.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Registered information of customers on database, collecting credit history, financial statements, and personal details to preserve accurate records.
- Directed day-to-day collections functions.
- Investigated accounts with balance errors using accounting software.
- Used skip tracing and other techniques to locate debtors.
- Reviewed accounts for compliance with repayment agreements.
- Negotiated to collect balance in full.
Education
Bachelor of Applied Science - Human Resources Management
Colorado Christian University
Lakewood, CO12.2023
Contact Tracing Certificate Online -
John Hopkins University
On Line03.2022
Associate of Science - Administration
University of Wisconsin - Madison
Madison, WI02.1972
Skills
- Retail Sales Customer Service
- Credit Card Payment Processing
- Customer Relations
- Money Handling Abilities
- Strong Analytical and Problem-Solving Skills
- Microsoft Windows
- Process Transactions
- Microsoft Internet Explorer
- Call Volume and Quality Metrics
- Route Dispatch
- Conflict Resolution
- Time Management
Bilingual Spanish
Able to proficiently read, write and interpreted, with translating capability.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Remote customer Service Rep
MCI
04.2021 - Current
CASHIER
HOME DEPOT HOME DEPOT
02.2019 - Current
MANAGER/RECRUITER
HALO COMMUNICATIONS
01.2012 - 01.2020
Orlando-Supervisor
MASTEC SERVICES COMPANY
05.2007 - 08.2012
Supervisor
Benn & Associates
07.1990 - 03.2007
Collector
Austin Municipal Credit Union
06.1981 - 02.1990
Bachelor of Applied Science - Human Resources Management
Colorado Christian University
Contact Tracing Certificate Online -
John Hopkins University
Associate of Science - Administration
University of Wisconsin - Madison
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