Rafael P. Parham
Chicago,IL
Summary
Accomplished Flight Attendant offering over three years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
9
9
years of professional experience
Work History
Flight Attendant
PSA/American Airlines
07.2018 - 02.2022
- Ensuring safety of over 65 passengers and crew, while providing world-class customer service and opulence.
- Skilled in handling difficult situations, problem-solving, complaint resolution, and conflict de-escalation.
- Offering personalized assistance to children, elderly and passengers with special needs.
Lead Bar Back/Server
The Bad Apple
05.2016 - 07.2018
- Training new hires and managing cohesive barback group, ensuring excellent support service, directly impacting serving customers with elevated experience.
- Providing comfort through world-class service efficiently, ensuring pleasurable dining experience.
Lead Bar Back
Boss Bar
04.2014 - 05.2015
- Training new hires and managing cohesive barback group, ensuring excellent support service, directly impacting serving customers with elevated experience.
- Delivering exceptional guest experiences through attentive service and quick response to issues.
- Demonstrating respect, friendliness and willingness to help wherever needed.
Front Desk Attendant
Country Inn & Suites
03.2013 - 03.2014
- Handling and processing time-sensitive documents, while exemplifying excellence as company's customer service model.
- Greeting visitors and customers upon arrival, offering assistance and answering questions to build rapport and retention.
Education
Bachelor’s Degree - English
Northern Illinois University
Dekalb, ILSkills
- Verbal and Written Communication
- Problem Solving
- Decision Making
- Airline Policies
- Complaint Resolution
- Passenger Behavior Monitoring
Timeline
Flight Attendant
PSA/American Airlines
07.2018 - 02.2022
Lead Bar Back/Server
The Bad Apple
05.2016 - 07.2018
Lead Bar Back
Boss Bar
04.2014 - 05.2015
Front Desk Attendant
Country Inn & Suites
03.2013 - 03.2014
Bachelor’s Degree - English
Northern Illinois University
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