Rafael "Ralph" Lavenant
Santa,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised. Motivated professional offering strong construct background along with versatility to perform in various roles. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
26
26
years of professional experience
Work History
Engineering Dept. Manager
Erbe Construction
Santa Ana, CA
02.2015 - 08.2023
- Developed and implemented efficient protocols for generating accurate material take-offs to include comprehensive field verified list for high volume quantities to the Purchasing Dept.
- project schedules and quality control plans of actions
- Managed a team to ensure timely procurement of finish material for all of the company's Multi-family projects.
- Monitored overall progress on projects, identified risks and took appropriate corrective action.
- Planned and coordinated Engineering Department projects with Purchasing Department to meet customer quality and time frame requirements.
Independent Contractor/Business Owner CSLB #848860
Lavenant Construction Contracting
Santa Ana, CA
04.2004 - 12.2014
- Performed General building contractor work such as home remodels and ADU's including design build single family residences from ground up.
- I complimented general contracting work with performing kitchen and bath interior work including custom cabinetry and wood working.
- Drafted proposals for potential clients or customers.
- Maintained customer relationships through effective communication.
- Managed day-to-day operations of the business.
- Researched industry trends to stay competitive.
Director of Customer Service
Trimco Finish Inc.
Santa Ana, CA
11.1997 - 03.2004
- Developed and implemented customer service policies and procedures.
- Provided guidance on customer service strategies to ensure satisfaction goals were achieved.
- Analyzed customer feedback data and identified opportunities for improvement.
- Collaborated with other departments to ensure customer needs were met in a timely manner.
- Recruited, trained, and managed a team of customer service technicians.
- Worked with executive management teams to align customer service department policies and systems with company objectives.
- Supervised schedules and duty assignments for customer service personnel to properly staff department.
- Kept accurate records to document customer service actions and discussions.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06.1988
General Studies
Rancho Santiago Community College
Santa Ana, CASkills
- Resourceful Nature
- Quality Assurance
- Team Building
- Installation Management
- Compliance Understanding
- Training and Mentoring
- Prioritization
- Field Operations
Languages
English
Professional
Spanish
Elementary
Timeline
Engineering Dept. Manager
Erbe Construction
02.2015 - 08.2023
Independent Contractor/Business Owner CSLB #848860
Lavenant Construction Contracting
04.2004 - 12.2014
Director of Customer Service
Trimco Finish Inc.
11.1997 - 03.2004
High School Diploma -
Saddleback High School
General Studies
Rancho Santiago Community College
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