Rafael Rodrigo Gonzalez Ortiz
San Salvador,San Salvador
Summary
Bilingual Network Engineer offering 10-year background in network planning and implementation. Confident and knowledgeable of multimedia systems, Virtualization, data storage and encryption devices. Creates support and training documentation that supports employee knowledge base.
Overview
4
4
years of professional experience
Work History
COE Engineer
GBM El Salvador
San Salvador
07.2022 - Current
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Created VPN infrastructure and allowed for secure remote connections.
Data Center and Cibersecurity Solution Architect
Mercados Electricos
Antiguo Cuscatlan, La Libertad
01.2022 - 06.2022
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Repaired and calibrated systems and equipment post-installation.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Network Perimetral Engineer
Citigroup Inc
San Jose, Costa Rica
02.2020 - 12.2021
- Developed and maintained company-wide endpoint security solutions.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Planned implementation of network enhancements and upgrades.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Developed network test and validation processes to maintain alignment with solution design.
- Analyzed and defined network requirements, optimization and support for network projects.
Education
Cience Computer Engineer -
Universidad Don Bosco
04.2007
High School Diploma -
Liceo Salvadoreño
11.1999
Skills
- Technical Support
- Network Troubleshooting
- Security Platforms
- Network Operations
- Firewall Functionality (Cisco ASA, Checkpoint, Fortinet, Palo Alto)
- Systems Integration
- Infrastructure Planning and Design
- Cisco Wireless Routers and Switches
Languages
Spanish
Native or Bilingual
Timeline
COE Engineer
GBM El Salvador
07.2022 - Current
Data Center and Cibersecurity Solution Architect
Mercados Electricos
01.2022 - 06.2022
Network Perimetral Engineer
Citigroup Inc
02.2020 - 12.2021
Cience Computer Engineer -
Universidad Don Bosco
High School Diploma -
Liceo Salvadoreño