Rafaely Portes Jimenez

Logistics Specialist

US Army

06.2017 - 08.2024

Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Coordinated incoming and outgoing shipments to maintain schedules.
Managed inventory levels for optimal cost savings and minimal stockouts.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Provided customers with status updates for tracked packages.
Developed strong relationships with carriers to secure competitive rates and improve delivery times.
Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
Issued timely and accurate responses to both internal and external inquiries.
Worked with customers to integrate processes and correct issues.
Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
Coordinated driver dispatch to accomplish daily delivery requirements.
Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
Built long-term relationships due to prompt and courteous service.
Validated inventory levels and updated systems using handheld devices.