Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rafaila Huerta

El Campo,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist

GetixHealth
01.2023 - 05.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the Patient''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Billed insurance directly for patients.
  • Practiced Hippa Law.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Processed payments,payment arrangements for patients in Epic.
  • Epic and Artiva training.

Administrative Assistant

Hlavinka Equipment
06.2022 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Accounts Receivable Clerk

El Campo Refrigeration And Restaurant Supply
07.2021 - 03.2022
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Generated monthly accounts receivable reports to submit developments for management review.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

Sr. Collector/Office Administrative Assistant

Gordon,Kelione Demond Associates
01.2015 - 02.2021
  • Provided exceptional customer service while resolving disputes or concerns related to billing issues or overdue payments.
  • Established strong working relationships with clients by demonstrating empathy, professionalism, and commitment to finding mutually satisfactory resolutions.
  • Improved customer retention through compassionate communication and negotiating mutually beneficial payment plans.
  • Maintained detailed documentation of all collection activities, ensuring accurate record-keeping and facilitating effective communication with internal stakeholders.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining a professional approach.
  • Conducted regular audits of past-due accounts to identify trends, prioritize actions, and optimize collection efforts.
  • Maintained strict compliance with federal regulations, ensuring the protection of consumer rights and upholding ethical practices within the organization.
  • Managed a portfolio of high-value accounts, successfully negotiating settlements to reduce losses for the organization.
  • Collected on delinquent accounts to reduce overdue balances.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Medical collections
  • Hippa Law / FDCPA
  • Documented customer payment interactions and account statuses for future reference.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Collections Account Manager

Archer RV
12.2010 - 01.2015
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
  • Oversaw daily posting of payments to customer accounts.
  • Created daily and weekly cash reports for accounting management.
  • Generated and distributed current statements to customers.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Established procedures for collection of past due amounts.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Posted receipts to appropriate general ledger accounts.

Education

High School Diploma -

El Campo High School
El Campo, TX
05.1992

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Call center experience
  • Complaint Handling
  • Problem Resolution
  • Complaint resolution
  • De-Escalation Techniques
  • Computer Proficiency
  • Active Listening
  • Professional telephone demeanor
  • Documentation
  • Call Center Operations
  • Dispute Resolution
  • Call triaging

Timeline

Customer Service Specialist

GetixHealth
01.2023 - 05.2024

Administrative Assistant

Hlavinka Equipment
06.2022 - 09.2022

Accounts Receivable Clerk

El Campo Refrigeration And Restaurant Supply
07.2021 - 03.2022

Sr. Collector/Office Administrative Assistant

Gordon,Kelione Demond Associates
01.2015 - 02.2021

Collections Account Manager

Archer RV
12.2010 - 01.2015

High School Diploma -

El Campo High School

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Rafaila Huerta