Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafal Alsadoon

Warren

Summary

Dedicated professional with a diverse background in customer assistance, logistics, management, and beauty center operations. Proficient in English and Arabic. Experienced in providing exceptional customer service, managing teams, and coordinating logistics operations. Eager to contribute my skills and expertise to a dynamic team.

Overview

7
7
years of professional experience

Work History

Insurance Agent

Nona Agency and Translation
01.2025 - 07.2025
  • Developed customized insurance solutions to meet client needs and enhance satisfaction.
  • Managed client portfolios, ensuring accurate documentation and compliance with industry regulations.
  • Conducted thorough risk assessments to identify coverage gaps and recommend appropriate policies.
  • Educated clients on policy options, driving informed decision-making and enhancing understanding of coverage benefits.
  • Collaborated with underwriters to expedite policy approvals, improving turnaround times for clients.

Assistant Manager

Angell & Company
11.2023 - 03.2024
  • Managed daily operations, ensuring compliance with company policies and procedures.
  • Coordinated team activities to enhance collaboration and improve service delivery.
  • Developed training materials for new staff, fostering a culture of continuous learning.

Manager

Beauty Center
03.2023 - 06.2023
  • Led daily operations of a beauty center, overseeing a team of professionals and ensuring exceptional customer experiences.
  • Implemented strategic marketing initiatives that resulted in increased customer retention and revenue growth.
  • Streamlined appointment scheduling, inventory management, and staff training to enhance overall efficiency.

Flight Broker

In a Second Logistics
08.2021 - 01.2023
  • Founded and operated "In a Second Logistics," an independent logistics company specializing in flight brokerage services.
  • Negotiated and coordinated flight logistics, ensuring efficient and cost-effective transportation solutions for clients.
  • Managed relationships with airlines, suppliers, and clients, maintaining a high level of customer satisfaction.

Personal development Period

05.2020 - 05.2021
  • Utilized the downtime to develop personal skills, stay updated on industry trends, and plan for future career goals.
  • Unemployed due to Covid-19

Customer Assistance

Uber
01.2019 - 04.2020
  • Provided excellent customer support to Uber riders and drivers, addressing inquiries and resolving issues in a timely and satisfactory manner.
  • Demonstrated strong communication skills to manage and assist customers through various channels.

Education

High School Diploma -

Harrisonburg High School
Harrisonburg, VA
01.2013

Associate of Science - Business

Blue Ridge Community College, Business School
Blue Ridge, VA
01.2014

Computer Science Engineering - Student

Oakland Community College
Bloomfield Hills, MI
05-2028

Skills

  • Excellent customer service and communication skills
  • Team leadership and management
  • Logistics coordination and negotiation
  • Multilingual proficiency (English, Arabic)
  • Time management and organizational abilities

Languages

English
Professional Working
Arabic
Native or Bilingual

Timeline

Insurance Agent

Nona Agency and Translation
01.2025 - 07.2025

Assistant Manager

Angell & Company
11.2023 - 03.2024

Manager

Beauty Center
03.2023 - 06.2023

Flight Broker

In a Second Logistics
08.2021 - 01.2023

Personal development Period

05.2020 - 05.2021

Customer Assistance

Uber
01.2019 - 04.2020

High School Diploma -

Harrisonburg High School

Associate of Science - Business

Blue Ridge Community College, Business School

Computer Science Engineering - Student

Oakland Community College

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