Rafat Anter

• I take care of the customers.
• I tour my areas to validate work is complete.
• I will actively conduct "Coaching By Walking Around" with my team.
• I create plans for the business to improve the customer experience in my store.
• I am responsible for all talent in my area including recruiting, hiring and development.
• I reinforce what teamwork should look like and ensure team leads support that vision.
• I maintain a total store mindset while having end-to-end ownership of my area.
• I review, model, understand and teach store processes and procedures using the Process Guides.
• I must follow up on outstanding attendance exceptions and escalate adherence concerns to the People Lead/Store Manager as needed.
• I am responsible for ensuring compliance on the frontend, with all federal, state, and local regulations.
• I follow up daily on customer survey’s in MYCustomer (Medallia App).I ensure alerts are actioned and closed within the 72-hour action period.
  I ensure the customer is satisfied by resolving the issue quickly and gaining their trust to shop with us again.
• I verify and place weekly orders for SFS packaging supplies
• I make sure that the FedEx trailer is ready for pickup
• I communicate with my Digital Ops. Lead and local FedEx hub if there is an issue.
• I will react immediately to Meat & Produce, FDD, and HVDC deliveries for a quick unload.
• Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
• Boosted player confidence through personalized training sessions and continuous feedback.
• Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
• Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.

• Enhanced collections efficiency by implementing and monitoring strategic collections plans.
• Streamlined department operations by optimizing workflows, policies, and procedures.

• Handling mid range & advanced cases for all products; credit cards, auto loans & personal loans (branch collector).

• Update and work closely with bank lawyers on legal issues.

• Placing direct phone calls and E-mails to customers that are past due.

• Repossessing cars from delinquent customers to sell through bank & settle their outstanding amounts

• Supporting the customer service department by solving complicated complaints & maintaining good relations with clients.

• If service were to be stopped for non-payment, this position would be responsible for approving the sending of a final demand letter. Arranging settlements for credit cards, auto loans & personal loans. Preparing related letters such as liabilities, no Liabilities, clearance letters, etc.

• Addressing on-going customer complaints concerning billing or service rendered and works on

• Reduced delinquency rates by creating customized payment plans for debtors in financial distress.
• Developed training programs for new hires, ensuring consistent performance across the team.
• Implemented performance metrics for team members, promoting accountability and driving results.
• Maintained compliance with industry regulations, ensuring appropriate documentation of all collection activities.
• Handling hard core cases for all products, credit cards, auto loans & personal loans (branch collector). - Document along security chqs to be send to the lawyer for criminal cases & civil suite -Recommending customers flexible payment plan and payment rescheduling plans - Dealing with the bank legal unit to issue all kinds of legal actions against hopeless cases. - Visitations for customers refresh old dead cases, find new contacts for clients. - Worked on Globes T24 system, V+ system - Supporting the customer service dept. by solving collection related complains & customers' retention. - Arranging settlements for credit card, auto loans & personal Loans. - Preparing Liabilities, No Liabilities and clearance letters. - Rescheduling accounts as per bank policy and conditions. - Handling Walk in Customers. - Coordinating with insurance Unit for insurance cases. - File a police case for the customer Delay about the loans and card.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Central Custody Documents Controller Checking and arranging all documents which belong to ADIB customers. Scanning all documents through imaging document systems.

• Ensure the timely turnaround of documentation issued internally or received externally

• Maintain electronic document control database

• Prepare project documentation