Rafe Jewett

Wait Staff Member

Grand River Casino and Resorts

Mobridge, SD

06.2023 - 08.2023

Greeted and welcomed customers, providing them with menus.
Ensured that all orders were taken correctly and in a timely manner.
Provided excellent customer service to guests, ensuring they had an enjoyable experience.
Took beverage orders from patrons and served drinks promptly.
Delivered food items to customers at their tables in a friendly, courteous manner.
Checked back with customers during meals to ensure satisfaction with food and service.
Processed payments accurately using cash registers or point-of-sale systems.
Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
Cleared dishes between courses and after guests finished dining.
Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
Replenished condiments, utensils, napkins, straws as necessary throughout shift.
Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
Followed all safety procedures when handling hot plates or sharp objects.
Complied with health department regulations regarding sanitation standards when handling food items.
Performed opening and closing duties such as restocking supplies, cleaning floors.
Managed multiple tasks simultaneously while remaining organized under pressure.
Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
Cleared table and bussed dishes to allow for quick setups.
Implemented sanitary food handling, holding and service protocols.
Handled special customer requests for separate checks and menu substitutions.
Calculated accurate bill amounts and processed cash and credit card payments.
Discussed dining menu information to aid in decision process for senior residents.
Provided exceptional service to high volume of daily customers.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Served food and beverages to patrons and immediately remedied issues with orders.
Cleaned tables and chairs to prepare dining area for next customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Addressed complaints to kitchen staff and served replacement items.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Trained new employees on restaurant procedures and plating techniques.
Recorded meal selections and transactions in microsystem to deliver prompt service.