Rafe Rice
Goldsboro,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
Wells Fargo
01.2024 - Current
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Increased client retention through exceptional relationship-building and proactive problem-solving skills.
- Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
- Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
Pest Control Technician
Just-In-Case Pest Control
02.2022 - 12.2023
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Successfully conducted integrated pest management practices in residential, commercial and industrial settings.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Multi-Unit Restaurant Manager
Waffle House
04.2018 - 01.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Motivated staff to perform at peak efficiency and quality.
- Led and directed team members on effective methods, operations, and procedures.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Assistant Restaurant Manager
Texas Roadhouse
06.2014 - 04.2018
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Some College (No Degree) - Business Administration
Wayne Community College
Goldsboro, NCHigh School Diploma -
Charles B Aycock High School
Pikeville, NC06.2016
Skills
- Reconciling Differences
- Process Evaluations
- Anticipating Problems
- Customer Service Best Practices
- Staffing and Sales Reporting
- Strategic Methods
- Employee Recruitment Expertise
- Station Preparation
- Calendar and Scheduling Software
- Delegating Assignments and Tasks
- Managing Deliveries
- Profit and Loss Reporting
- Financial Planning
- Branch operations
- Cash Handling Accuracy
- Financial product knowledge
- Digital banking platforms
Certification
- Servsafe
- Financial literacy
- Notary
- Business
Timeline
Personal Banking Associate
Wells Fargo
01.2024 - Current
Pest Control Technician
Just-In-Case Pest Control
02.2022 - 12.2023
Multi-Unit Restaurant Manager
Waffle House
04.2018 - 01.2022
Assistant Restaurant Manager
Texas Roadhouse
06.2014 - 04.2018
Some College (No Degree) - Business Administration
Wayne Community College
High School Diploma -
Charles B Aycock High School
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