Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rafeedah Dorsey

Philadelphia,PA

Summary

Proven success in enhancing resident wellbeing at Capital Academy through effective de-escalation techniques and empathetic communication, showcasing strong client advocacy and resident support skills. Achieved significant behavioral improvements, demonstrating a results-driven approach with a blend of hard and soft skills tailored to meet and exceed employer expectations. Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues. Friendly residentia counselo committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities to promote diversity and inclusion in residence hall. Resolves conflicts and promotes student development through effective communication and collaboration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Residential Counselor

Capital Academy
07.2024 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Implemented behavior modification techniques designed to promote positive change in residents'' lives.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.

Direct Support Professional

Care’s R Us
10.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Transported clients to medical and dental appointments to provide support.

Customer Service Representative

Uhaul Moving And Storage
12.2020 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Cleaner

ABM Industries
07.2018 - 12.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.

Patient Transporter

Hahnemann Hospital
08.2012 - 06.2018
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.

Education

High School Diploma -

Simon Gratz High School
Philadelphia, PA
06.2003

Skills

  • De-Escalation Techniques
  • Client Advocacy
  • Boundaries Establishment
  • Supply Replenishment
  • Client Transportation
  • Resident support
  • General Housekeeping

Certification

Certified Mixologist

Timeline

Residential Counselor

Capital Academy
07.2024 - Current

Direct Support Professional

Care’s R Us
10.2023 - Current

Customer Service Representative

Uhaul Moving And Storage
12.2020 - 11.2022

Cleaner

ABM Industries
07.2018 - 12.2020

Patient Transporter

Hahnemann Hospital
08.2012 - 06.2018

High School Diploma -

Simon Gratz High School

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Rafeedah Dorsey