Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Rafeef Alfaris

Worcester,MA

Summary

Dynamic professional with a proven track record at Spear Management Group, enhancing resident quality of life through effective service coordination and program development. Skilled in legal compliance and bilingual communication (Arabic and English),

she is adept at fostering mental health support and substance abuse awareness. Demonstrated success in improving program participation by over 80%, showcasing exceptional organizational and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Resident Services Coordinator

Spear Management Group
01.2024 - Current

Resident Service Coordinator (RSC) helps residents improve their quality of life by providing access to services and benefits, and enabling them to be independent. RSCs may work in housing communities and perform a variety of tasks, including:
Needs assessment
Conduct non-clinical assessments to determine residents’ health and social needs, and understand their service preferences
Service coordination
Assist residents in accessing and coordinating services, such as personal care, and monitor services provided
Program development
Creates monthly programs and educational or preventive health services in collaboration with other staff and volunteers
Advocacy
Serves as a liaison between residents and management or community agencies, and advocates on behalf of residents
Referrals
Makes referrals to promote residents’ well-being, and helps them overcome barriers to accessing services
Documentation
Creates a monthly calendar and property newsletter, and provides documentation of participation in programs and activities
Evaluation
Uses pre- and post-surveys, testing, and other methods to evaluate the impact of programs.
Administers summer and after-school programs for youth

Administrative Assistant

Spear Management Group
08.2020 - 01.2024

Equipped. Their responsibilities may include:

Communication
Answering and directing phone calls, writing and distributing emails, and acting as a point of contact for clients
Scheduling
Organizing appointments, meetings, events, and making travel arrangements
Documentation
Maintaining files, entering data, and preparing confidential documents and reports
Support
Providing general support to visitors, assisting with implementing new programs, and conducting surveys
Other
Ordering office supplies, researching new suppliers, and updating office policies and procedures
Providing support and maintenance for office electronic equipment and software maintenance.
Automating paper data and converting it to electronic files.
Working with residents and meeting their needs (translating from Arabic to English and vice versa)

On Call Star

IST MANAGEMENT
04.2019 - 07.2020

prepared. Their responsibilities can include:
Communication
Answering and directing phone calls, writing and distributing emails, and acting as a point of contact for clients
Scheduling
Organizing appointments, meetings, and events, and booking travel arrangements
Documentation
Maintaining files, entering data, and preparing confidential documents and reports
Support
Providing general support to visitors, helping implement new programs, and conducting surveys
Other
Ordering office supplies, researching new suppliers, and updating office policies and procedures


Case Worker

Department of Transitional Assistance
02.2018 - 03.2019

helps clients find and access benefits, such as transitional assistance and employment services. Their responsibilities include:

  • Case maintenance: Completing tasks related to TAFDC, EAEDC, and SNAP
  • Eligibility: Conducting interviews and using the agency's eligibility system to determine initial and ongoing eligibility
  • Referrals: Helping clients find resources and making referrals to other state agencies, health care providers, and community partners
  • Explanations: Preparing and delivering clear explanations of eligibility decisions
  • Monitoring: Evaluating and monitoring client cases to ensure compliance with rules and guidelines
  • Documentation: Gathering information through interviews, observations, and document review, and maintaining accurate records
  • Recommendations: Drawing conclusions from client data and making appropriate recommendations

Education

Master of Science - Mobile Networks

University of Science Malaysia
Malaysia
01.2016

Bachelor of Science - Computer Science And Programming

Baghdad University
Baghdad/ Iraq
06.1993

Skills

  • Legal Compliance
  • Fair Housing Regulations
  • Substance Abuse Awareness
  • Mental Health Support
  • Youth Training
  • Bilingual (Arabic - English)
  • Microsoft Professional

Accomplishments

Poet and writer with 3 books published in Arabic
Working journalist since 1999 until now.
Winner of many Arab and international awards in poetry and short stories.
I have my weekly radio show about Arabic music on the local Worcester radio station, WICN
I serve as a board advisor for the Farmers Market

Languages

Arabic
Full Professional

Timeline

Resident Services Coordinator

Spear Management Group
01.2024 - Current

Administrative Assistant

Spear Management Group
08.2020 - 01.2024

On Call Star

IST MANAGEMENT
04.2019 - 07.2020

Case Worker

Department of Transitional Assistance
02.2018 - 03.2019

Master of Science - Mobile Networks

University of Science Malaysia

Bachelor of Science - Computer Science And Programming

Baghdad University
Rafeef Alfaris