Raffaela Benson
Summary
Branch manager with a strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and needs based sales. Reliable leader focused on achieving results, empowering teams, providing excellent customer service, and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Walden Savings Bank
10.2018 - Current
- Led branch operations, ensuring adherence to company policies and regulatory standards.
- Developed and implemented strategic sales initiatives, enhancing regional market presence.
- Trained and mentored staff, fostering a high-performance team culture.
- Analyzed financial reports, identifying areas for cost reduction and revenue growth.
- Collaborated with cross-functional teams to enhance customer service experience.
- Established strong relationships with key stakeholders, enhancing community engagement efforts.
- Evaluated branch performance metrics, driving continuous improvement initiatives.
Assistant Manager
WALDEN SAVINGS BANK
04.2015 - 10.2018
- Trained new staff on banking procedures and compliance regulations to enhance team performance.
- Assisted in daily branch operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Collaborated with management to develop branch marketing strategies that increased customer engagement.
- Led team meetings focused on performance goals, training updates, and best practices sharing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Relationship Banker
WALDEN SAVINGS BANK
05.2014 - 04.2015
- As one of the two pioneer Relationship Bankers for WSB I assisted many branches and departments as a float and continued to expand my platform skills, adaptability, and customer service skills. In August of 2015 I was assigned to the Scott’s Corners Branch. In the corporate branch I was exposed to many different situations as they arose and in a short time expanded my knowledge of products and services even more. The department and customer needs were widely varied and gave me valuable experience with IRAs, business and personal accounts, loan exposure, and interdepartmental cooperation.
Head Teller
WALDEN SAVINGS BANK
06.2013 - 05.2014
- As the Head Teller in the Gardiner Branch I continued to train the tellers and have each of them learn the basic duties of my job to prepare them to excel into higher positions. As the head teller I began to learn platform duties. I set up debit cards, learned Q2, opened accounts, and assisted the teller line in cross selling products. In February of 2014 I obtained my Notary License.
Teller
WALDEN SAVINGS BANK
05.2011 - 06.2013
- As a teller I embraced the conversion with both our computer system as well as our needs based sales culture. In the Gardiner branch I held the highest number of sales referrals. I was given the responsibility of branch mentor and successfully mentored three tellers. In the absence of the head teller I performed the duties: i.e. proving the ATM, balancing the vault and branch, and checking teller and branch GL accounts. Giving me the experience needed to be promoted.
Education
High School Diploma - LEADERSHIP ULSTER PROGRAM
ULSTER COUNTY CHAMBER OF COMMERCE
05.2019
High School Diploma - Business and Mathematics
NEW PALTZ CENTRAL SCHOOL DISTRICT
01.1989
High School Diploma - Business Information Processing Program
ULSTER COUNTY BOCES VO-TEC CENTER
06-1989
Skills
- Strong customer service skills
- Strong business and community relationships in the market area
- Branch operations management
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Strong team-builder
- Employee development
- Decision-making
- Sales leadership
- Cross-selling strategies
Certification
- Licensed Notary
- Certified CPR
Timeline
Branch Manager
Walden Savings Bank
10.2018 - Current
Assistant Manager
WALDEN SAVINGS BANK
04.2015 - 10.2018
Relationship Banker
WALDEN SAVINGS BANK
05.2014 - 04.2015
Head Teller
WALDEN SAVINGS BANK
06.2013 - 05.2014
Teller
WALDEN SAVINGS BANK
05.2011 - 06.2013
High School Diploma - LEADERSHIP ULSTER PROGRAM
ULSTER COUNTY CHAMBER OF COMMERCE
High School Diploma - Business and Mathematics
NEW PALTZ CENTRAL SCHOOL DISTRICT
High School Diploma - Business Information Processing Program
ULSTER COUNTY BOCES VO-TEC CENTER
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