Raffaela Capp

• Provided friendly, courteous service to create memorable moments for guests.
• Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
• Set up and disassembled food service stations, equipment and furniture per contract specifications.
• Delivered catered food and supplies to facility for on-time set-up.
• Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
• Arranged furniture and added decorations to assist in setting up for catering events.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Answered phone calls to take orders, give information and document reservations.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Delivered correct food items to tables according to order documentation.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
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• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.

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• Played games, worked on puzzles, and read books to young children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Organized different types of activities to enhance physical and intellectual development.
• Assisted children with homework assignments and special projects across different subjects.
• Prepared tasty, healthy meals for children to encourage good eating habits.
• Kept children's areas neat and clean.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Planned and guided age-appropriate tasks like reading, and crafts.
• Assisted with light housekeeping duties as well as running errands.

• Provided dogs with exercise and fresh air to promote dog health.
• Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
• Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
• Made owners comfortable with care by following instructions and meeting dog needs.
• Communicated with homeowner via phone or text.
• Brought in mail and newspaper to maintain appearance of activity at client residence.