Raffaela Toro
Woodhaven,NY
Overview
23
23
years of professional experience
1
1
Administrative
1
1
Security
1
1
Cleaner
Work History
Administrative Assistant/Fire Guard
Allied Universal Security Services
New York, NY
04.2019 - Current
- Utilized cell phones, two-way radios and other communication devices to make contact with work crew.
- Developed seasoned fire safety plan and made appropriate changes to it in regards to weather, job site location and other conditions.
- Determined and resolved potential safety code deficits, which addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems.
- Inspected buildings for overall safety and compliance with codes, reporting violations and monitoring corrective actions.
- Recommended options such as improved materials and equipment upgrades to help organizations protect people and property from hazards.
- Met with clients to discuss options, evaluate site conditions and outline plans.
- Inspected buildings and design plans to assess fire protection system requirements and potential problem areas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Front Desk Concierge
Esteem Security Services
New York, NY
03.2021 - 10.2021
- Supervised daily operations of hotel front desk in absence of manager.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Input customer data into reservation systems and updated to reflect room changes.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Retail Security Officer
Elite Investigations Ltd.
New York, NY
03.2019 - 11.2019
- Prepared security reports to document and log theft, accidents and safety violations.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
Cleaner
The maids ny
New York, NY
10.2003 - 03.2019
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Front Desk Clerk
Motor lodge inn
Elizabeth, NJ
09.2001 - 09.2003
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
Associate of Arts - Accounting And Business Management
University of Phoenix
Tempe, AZ04.2024
High School Diploma -
Devereux Mapleton High School
Devon, PA06.2000
Skills
- Intentional communicator
- Decision maker -personal finance
- Strategic problem solver
- Reflective communicator
- Intentional problem solver
- Reflective problem solver
- Microsoft word
- Microsoft excel
- Microsoft power point
- Interpersonal and communication skills
- Attention to detail
- Administrative leadership
Timeline
Front Desk Concierge
Esteem Security Services
03.2021 - 10.2021
Administrative Assistant/Fire Guard
Allied Universal Security Services
04.2019 - Current
Retail Security Officer
Elite Investigations Ltd.
03.2019 - 11.2019
Cleaner
The maids ny
10.2003 - 03.2019
Front Desk Clerk
Motor lodge inn
09.2001 - 09.2003
Associate of Arts - Accounting And Business Management
University of Phoenix
High School Diploma -
Devereux Mapleton High School