Raffaele Giusto
Brooklyn,NY
Overview
26
26
years of professional experience
Work History
Freelance Tour Manager
Self Employed
Brooklyn, NY
03.1998 - Current
- Planned and coordinated travel arrangements for tour groups.
- Developed detailed itineraries, including ground transportation, sightseeing activities, and other related services.
- Managed daily tour operations from start to finish with the highest level of customer service.
- Ensured that all tour participants were informed of the day's events and had everything they needed for a successful journey.
- Provided assistance to passengers during their trip in case of emergency or unexpected situations.
- Resolved any customer complaints or issues quickly and professionally.
- Organized on-site visits at various attractions such as museums, monuments and historical sites.
- Communicated effectively with vendors such as hotels, restaurants and transport companies to ensure smooth flow of services provided to clients.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
Education
BBA - Economics
Baruch College of The City University of New York
New York, NY06.2014
Skills
- Route Planning
- Tour Promotion
- Client Relations
- Logistics Coordination
Languages
Italian
Native/ Bilingual
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Freelance Tour Manager
Self Employed
03.1998 - Current
BBA - Economics
Baruch College of The City University of New York