Raffiq Ahmed

• Hands-on experience in managing 70+ users and assisting them with error troubleshooting and support.
• Leveraged SFDC’s native functionality and customizations like new fields, objects, validation rules, formula fields and declarative development features like approvals and flows to automate key business processes to meet CRM needs of business.
• Customized security controls and profile level security measures to ensure data protection of a Salesforce instance.
• Developed and maintained critical reports and dashboards, leveraging Salesforce’s native reporting solutions.
• Effectively interacted with various business team members to gather requirements and documented the requirements.
• Established end-user training solutions and grow the Salesforce.com skill set across the organization.
• Participated in key meetings with clients during requirement gathering sessions, system demos and user acceptance testing.
• Experienced working in Agile methodology.
• Performed other duties as assigned.

Salesforce Administrator | May 2019 – Jun 2022

• Managed 200+ internal users and their associated role, profile, permission set and public groups.
• Administered overall setup, configuration and maintenance of the Salesforce.com platform.
• Data management and mass updates using tools like Data Loader and Data Import Wizard.
• Experience working in administrative responsibilities like creating and managing custom objects, custom fields, workflows, validation rules, user management, picklist, page layout, as well as other configuration items.
• Created Custom Objects and lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Security and Sharing rules at Object level and Record level for different users or profile in organization.
• Developed 15+ reports and dashboards for various teams and departments throughout the organization. Guide them with self-service report writing and dashboard maintenance.
• Experience working in 25+ workflows, 10+ process builders, flow builder and approval processes.
• Troubleshoot issues and identify resolutions for end-users in a timely fashion.
• Performed QA/UAT testing post code development by developers and create documentation.
• Worked closely with clients and end users to gather, understand, and define business requirements.
• Developed and updated documentation and translating requirements into technical solutions.