Rafi Hashem

Strategic and results-oriented professional with a robust background in customer support, quality control, workflow optimization, and record management within dynamic environments. Recognized for driving operational excellence and delivering impactful solutions through exceptional problem-solving and conflict resolution capabilities. Expertise in fostering collaboration, enhancing team performance, and streamlining processes to elevate customer satisfaction and achieve superior business outcomes. Demonstrated ability to identify growth opportunities, implement meaningful improvements, and contribute significantly to revenue generation and long-term organizational success.

• AWS Skills Center: Becoming a Cloud Practitioner, AWS
• Security Guard License, New York State

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.