Hi, I’m
Rafia Nambiema
Herndon,VA
Fall seven times; stand up eight.
Japanese proverb
Summary
Coordinated Security Supervisor with Number years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel. Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication and security protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience. Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A bilingual employee with over Number years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, coding and analytics.
Overview
15
years of professional experience
Work History
Allied Universal Security Services
Security Professional
04.2017 - Current
Job overview
- Monitored property and investigated areas of suspicion.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Provided safety reports and data analysis to building managers to inform security processes.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Contributed system roadmapping, design and launch services to address information vulnerability.
- Managed information system regulatory compliance to meet updated guidelines.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Created and implemented security network framework across Number devices.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Performed guard duties by making judgment decisions within proper policy and procedures.
Sentry Force Security
Recruiter Specialist
12.2022 - 05.2023
Job overview
- Hired employees and initiated new hire paperwork process.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Foodbank Of The Va Peninsula
Administration Assistant/ HR
10.2019 - 03.2020
Job overview
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared weekly employee work schedules to meet operational needs.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Composed inter-office correspondence and provided product and service information to customers.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Offered technical support and troubleshot issues to enhance office productivity.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed department budgets and generated financial reports for management review.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
Securitas Security Services USA
Security Officer
05.2016 - 08.2018
Job overview
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
Anna & Co
Customer Service Associate
02.2009 - 01.2012
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Increased revenue by cross-selling and upselling products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
Old Dominion UniversityNorfolk, VA
Bachelor Of Applied Science from Psychology
12.2021
Northern Virginia Community CollegeAnnandale, VA
Associate Of Science from Science, Technology, And Society
12.2018
Walewale Senior HighGhana
Diploma from General History
05.2014
Skills
- Daily incident reporting
- Weapons screening
- Company risk management
- Security team management
- Safety and security regulations
- Emergency Response
- CCTV Monitoring
- Vulnerability Assessment
- SSP
- Professionalism
- Credentialing process
- Clearance management
- Access Control
- Risk management
- InfoSec
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recruiter Specialist
Sentry Force Security
12.2022 - 05.2023
Administration Assistant/ HR
Foodbank Of The Va Peninsula
10.2019 - 03.2020
Security Professional
Allied Universal Security Services
04.2017 - Current
Security Officer
Securitas Security Services USA
05.2016 - 08.2018
Customer Service Associate
Anna & Co
02.2009 - 01.2012
Old Dominion University
Bachelor Of Applied Science from Psychology
Northern Virginia Community College
Associate Of Science from Science, Technology, And Society
Walewale Senior High
Diploma from General History
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