Rafia Reed
Phila,PA
Summary
I am a dedicated, customer focused individual seeking a position that will provide me with stability and growth. This position will provide me with the opportunity to further utilize my customer service, sales and leadership skills while ultimately contributing to the company's success. I am known for being a strong sales driver, providing exceptional service and possessing a friendly, personable attitude. My goal is to develop into a leadership role as this is one of my passions.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
T-Mobile Inc.
Philadelphia, PA
10.2014 - 03.2023
- Supervised daily operations of the retail store, including staff scheduling, sales, inventory management and customer service.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
Retail Store Manager
Sprint
08.2005 - 10.2014
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Boosted company sales by developing and implementing strategic marketing approaches.
Education
Some College (No Degree) - Paralegal Studies
Community College of Philadelphia
Philadelphia, PASkills
- Front/Backhouse Operations
- Coaching and Mentoring
- Asset Management
- Employee Development
- Scheduling
- Loss Prevention
- Customer Service
- Payroll
- Budget Management
- Conflict Resolution/ Mediation
- Team Building
- Meeting Coordination
- Auditing
- Goal Setting/ Performance Monitoring
- Morale Builder
- Sales Leadership
- Multi-Tasking/ Delegation
- Time Management
- Change Implementation and Adaption
- Facilities Maintenance
- Merchandising
- Customer Support
- Public Interaction
- Issue Resolution
- Training and Coaching
Timeline
Retail Store Manager
T-Mobile Inc.
10.2014 - 03.2023
Retail Store Manager
Sprint
08.2005 - 10.2014
Some College (No Degree) - Paralegal Studies
Community College of Philadelphia
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