Rafia Zaman
Grand Prairie,TX
Summary
Diversified Financial Specialist skilled in Compliance, Operations, and offering competent consultative advice and counsel to clients. Supports financial management of customer work requests and reviews reports for accuracy. Works with internal and external customers and understands and assesses needs, processes and functions to make informed critical decisions and achieve objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Financial Coach
Entheos Financial Group
10.2023 - Current
- Guided participants in development of realistic goals and enhanced accountability on financial matters.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Presented financial plans and investment recommendations to clients.
SR. Operations Processing Specialist (remote)
Advisor Group
01.2022 - 12.2022
- Provided service and support to Financial Professionals by processing requests and resolving issues.
- Served as subject matter expert for onshore/offshore associates.
- Participated in various process modification projects to identify areas of improvement and make adjustments.
- Checked documentation for accuracy and validity on updated systems.
- Maintained open communication by presenting regular updates on assigned project status to managements.
- Supported internal teams on various financial transactions, cashiering, ad hoc assessments, IRA money movement etc. following FINRA's risk fundamentals.
- Monitored all inherent industry risks (i.e., Operational, Sales Practice, Fraud and Deception, Money Laundering, Accuracy of Regulatory Capital, Liquidity, and Segregation of Client Assets).
- Provided information for basic inquiries on research content and services to senior management and advisors.
- Used various software / financial platforms including, Microsoft Office, Salesforce, FEI
- Achieved personal daily goal.
- Ensured the departmental goals by monitoring the daily volumes and vendor's SLAs.
- Developed strategies for improving processing efficiency by streamlining processes and procedures.
- Implemented new technologies designed to improve accuracy, speed up processing times, reduce costs.
- Collaborated with fellow team members to manage large volume of tickets.
- Organized information by using spreadsheets, databases or word processing applications.
- Collaborated with other departments such as advisors, custodial firms and internal teams.
Case Advisor (contract)
Wells Fargo Advisors
04.2021 - 10.2021
- Investigated customer complaints, identified root causes and implemented corrective actions.
- Developed and managed complaint tracking system for monitoring progress of issues resolution.
- Drafted responses to customers regarding their complaints and maintained effective communication with them.
- Maintained accurate records of all customer complaints, ensuring timely resolution.
- Identified systemic problems in processes leading to customer dissatisfaction and recommended solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Created reports summarizing key findings from investigations into customer complaints.
- Received Training on compliance, regulatory and legal matters.
- Monitored investment portfolios to ensure compliance with the Investment Guidelines.
- Monitored all inherent industry risks.
- Used Microsoft Office (Word, Excel, Outlook, and PowerPoint) extensively.
- Produced thorough, accurate and timely reports of assigned activities.
- Worked under pressure in a dynamic and complex environment.
Financial Advisor
Edward Jones
12.2019 - 03.2021
- Developed financial plans and strategies tailored to clients' individual needs.
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
- Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
- Researched economic trends and market conditions to provide up-to-date information on investment options available to clients.
- Prepared quarterly performance reports for existing clients detailing the progress of their investments over time.
- Identified new business opportunities through networking events or referrals from existing clients.
- Managed relationships with outside vendors such as attorneys, accountants, when necessary.
- Actively participated in marketing initiatives aimed at increasing brand awareness within the community.
- Provided ethical, objective and holistic financial planning advice to clients.
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
- Tracked market movements daily using various analytical tools and software programs.
Personal Banker II
First Convenience Bank
02.2018 - 11.2019
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
- Advised customers on various financial products available from the bank.
- Participated in training sessions regarding new banking products or services.
- Monitored changes in laws related to banking policies and procedures.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Followed operational standards, promoting security, risk management and compliance.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Point of Sales Associate
Kohl's
07.2016 - 01.2018
- Provided excellent customer service to customers in person and over the phone.
- Demonstrated knowledge of store products and services to customers.
- Assisted customers with locating items, answered questions, and provided information on product features.
- Resolved customer complaints in a professional manner.
- Operated POS systems for transactions such as returns, exchanges, gift cards.
- Organized merchandise displays and stocked shelves according to company standards.
- Followed all safety regulations in accordance with company policies.
- Adhered to loss prevention policies by monitoring suspicious activity at the register area.
- Cross-trained in various departments throughout the store to assist with tasks when needed.
- Supported team members during peak times or when short staffed.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
SAS 9.4 Cert Prep: Part 01 SAS Programming Essentials -
LinkedIn
SAS 9.4 Cert Prep: Part 07 Using SQL in SAS -
LinkedIn
Lean Six Sigma Green Belt -
Emory University
Atlanta, GA01.2024
PMP Certification -
UDEMY
11.2023
Series 66 – FINRA -
FINRA
08.2020
Series 7 – FINRA -
FINRA
03.2020
Securities Industry Essentials (SIE) - FINRA -
FINRA
01.2020
Master of Science - Economics
University of Dhaka
Bangladesh01.2000
Bachelor of Science - Economics
University of Dhaka
Bangladesh01.1999
Skills
- Salesforce Expert
- Data Visualization
- Communication and presentation skills
- Information Verification
- Data Processing
- Error Identification
- Collecting Information
- Advising on Investments
- Developing Financial Plans
- Regulatory Compliance
- Microsoft Office Expertise
- Complaint Resolution
- Strong Analytical and Problem Solving Skills
- Standard Operating Procedures Understanding
Affiliations
- Project Management Institute
Timeline
Financial Coach
Entheos Financial Group
10.2023 - Current
SR. Operations Processing Specialist (remote)
Advisor Group
01.2022 - 12.2022
Case Advisor (contract)
Wells Fargo Advisors
04.2021 - 10.2021
Financial Advisor
Edward Jones
12.2019 - 03.2021
Personal Banker II
First Convenience Bank
02.2018 - 11.2019
Point of Sales Associate
Kohl's
07.2016 - 01.2018
SAS 9.4 Cert Prep: Part 01 SAS Programming Essentials -
LinkedIn
SAS 9.4 Cert Prep: Part 07 Using SQL in SAS -
LinkedIn
Lean Six Sigma Green Belt -
Emory University
PMP Certification -
UDEMY
Series 66 – FINRA -
FINRA
Series 7 – FINRA -
FINRA
Securities Industry Essentials (SIE) - FINRA -
FINRA
Master of Science - Economics
University of Dhaka
Bachelor of Science - Economics
University of Dhaka
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