Rafiah Campbell
Washington,DC
Summary
Talented assistant creative director exceeding demanding guest expectations and business targets. Successful at developing strong business reputations built on knowledgeable and professional service. Performance-oriented and driven to continuously increase customer base and revenue. Service-driven restaurant team member knowledgeable about mixology and popular craft beers. Effective at keeping supplies stocked, tables cleared and glasses polished to appeal to customers from all walks of life. Management expertise gained over 15 years of experience. Dependable and driven mixologist with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Dependable Bartender knowledgeable about numerous drink options and strategies for boosting business profits with optimal cost control and service approaches. Service-oriented team player with organizational and multitasking abilities to handle fast-paced environments. Independently solve routine customer issues to promote bar loyalty.
Overview
25
25
years of professional experience
Work History
CEO Mobile Bar
Raramixology LLC
03.2020 - Current
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Lead Bartender
Concessions International LLC
05.2015 - Current
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Poured and prepared mixed drinks for over 500 customers daily and created new libations drawing in clientele.
- Decreased waste by 60% through creating and following strict recipes and measurements for drinks.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
- Developed drink menu with creative gluten free-based cocktails, contemporary wines and craft beer.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
Senior Bartender
Wolgang Puck Bar And Bites
01.2021 - 12.2022
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Beer and Wine Consultant
Harris Teeter
11.2020 - 02.2021
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Established procedures and quality standards for department.
- Developed high-impact creative projects from concept to completion, including trailers and promotional content for company campaigns.
- Negotiated vendor contracts and services to meet budget requirements.
- Revamped work strategies and processes to accomplish agency objectives.
- Developed strategic communication and marketing plans.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Orchestrated positive customer experiences at all stages by overseeing every area of community operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated wine selection and restocking for cellar with over 1000 bottles.
- Set up wine tastings to bring in business and promote special offerings.
- Represented establishment professionally with all guests and earned consistent repeat and referral business.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
Bartender
TGI Fridays
01.1999 - 02.2015
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Generated higher ticket averages by training over 50 employees on suggestive up-selling techniques.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
- Recruited and trained 50 bartenders and barbacks and scouted and auditioned performers for various special events.
- Maintained accurate cash drawer of $250 per shift.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma -
Duval High School
Lanham, MD05.1993
Skills
- Wine Service Management
- Special Events
- Inventory management
- Hospitality service expertise
- Point of sale knowledge
- Item promotion
- High-volume dining
- Changing beer kegs
- Ordering bar supplies
- Liquor, beer and wine knowledge
- Responsible alcohol service
- Employee Training
- Dining room management
- Handling difficult customers
- Suggestive Selling
- Overseeing Deliveries
- Financial Controls
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If man hasn’t discovered something that he will die for, he isn’t fit to live.
Martin Luther King, Jr.
Timeline
Senior Bartender
Wolgang Puck Bar And Bites
01.2021 - 12.2022
Beer and Wine Consultant
Harris Teeter
11.2020 - 02.2021
CEO Mobile Bar
Raramixology LLC
03.2020 - Current
Lead Bartender
Concessions International LLC
05.2015 - Current
Bartender
TGI Fridays
01.1999 - 02.2015
High School Diploma -
Duval High School
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