Rafiela Y. Duran
Paterson
Summary
HR professional with solid foundation in human resources practices and procedures. Skilled in recruitment, onboarding, and employee engagement. Known for collaborative approach and commitment to team success, adaptable to changing needs and priorities. Brings strong communication and organizational skills, along with service-oriented mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Intern
Maximus Call Center
02.2023 - 06.2024
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
Human Resources Recruiter (Full Time) Remote
Cardinal McCloskey Community Services
01.2022 - 02.2023
- Be responsible for sourcing candidates, reviewing qualifications, and sending to hiring manager for consideration.
- Working with Hiring Managers on their recruitment needs.
- Tracking of candidates and generating reports to reflect recruitment for different positions.
- Coordinate interviews with hiring managers and keep track of feedback/decision to move forward with job offers or schedule 2nd or final interviews.
- Daily or regularly engage with candidates who are going through the interview process to establish a positive experience and connection- via text, chatting or email.
- Source quality candidates through Indeed, ZipRecruiter, ADP, Idealist.org, Handshake, LinkedIn, DOL, Newspaper Ads and other job boards as it is applicable.
- Fingerprint Appointments.
- Apply creative writing and relevance to design flyers, social media posts, to show-case CMCS mission, sanctuary model, or our benefits and perks.
- Reviewing and selecting resumes for further screening via telephone screening or email.
Assisting with NY Medicaid (Full Time) Remote
MMC Group, L.P.
10.2019 - 10.2020
- Educates clients on managed care.
- Assesses client’s health care needs and assists clients in choosing a health plan.
- Maintains updated knowledge of the New York Project.
- Assists clients in enrolling/dis-enrolling in health plans.
- Receives and sorts of enrollment/disenrollment forms.
- Sends necessary letters to clients.
- Performs managed care education and enrollment services when call volume warrants.
- Performs other duties as may be assigned by the Call Center Supervisor or management.
Human Resources Department (Full time)
Edison Home Health Care
01.2015 - 01.2019
- Answer telephone in prompt and professional manner.
- Management of day-to-day running of the office.
- Posting of job ads, processing new hire paperwork.
- Maintain documents, files, and records for the purpose of providing up-to-date audit trail.
- Help all walk-in and referred applicants assuring the completeness of their documents.
- Verification of certificates in HCR; fax all employment references for new applicants.
- Confirmed employments eligibility through E- verify and completed section 2 of form I-9.
- Entered applicant’s data information in exchange including all missing documents.
- Provide weekly reports to HR director with the number of applicants received at the end of each week.
Education
BS - Criminal Justice in Criminology Crime Analysis
South New Hampshire
06.2025
Associate of Applied Science Degree - Criminal Justice
ASA College
Manhattan, NY01.2015
Liberal Arts and Sciences
Hostos Community College
Bronx, NY01.2013
Skills
- American Criminal Justice, and Law Enforcement and Ethical issues
- Child Welfare and Child Abuse
- Knowledge of Laws and Legal procedures relating to juveniles
- Knowledge of Psychology, Sociology, and Philosophy
- Excellent verbal communication skills, and ability to work under pressure
- MS Office Suite; MS Word, Excel, PowerPoint, ADP, Google Sheets and Outlook
- Background Check
- Wages and Salary
- Customer service experience
- Strong planning, organizational, and communication
- Executive Recruiting and onboarding
- Managed full recruitment cycle to keep company fully staffed
- Self-directed and able to work independently
- Friendly and courteous always
- Bi-lingual: English/ Spanish
Certification
Upon request.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
HR Intern
Maximus Call Center
02.2023 - 06.2024
Human Resources Recruiter (Full Time) Remote
Cardinal McCloskey Community Services
01.2022 - 02.2023
Assisting with NY Medicaid (Full Time) Remote
MMC Group, L.P.
10.2019 - 10.2020
Human Resources Department (Full time)
Edison Home Health Care
01.2015 - 01.2019
Associate of Applied Science Degree - Criminal Justice
ASA College
Liberal Arts and Sciences
Hostos Community College
BS - Criminal Justice in Criminology Crime Analysis
South New Hampshire
Similar Profiles
Nikki SmithNikki Smith
Customer Service Representative at Maximus Call CenterCustomer Service Representative at Maximus Call Center
Sergio VillarrealSergio Villarreal
Call Center Representative at Maximus Call CenterCall Center Representative at Maximus Call Center
Leigh CutrerLeigh Cutrer
Manager at Maximus Call Center (1-800-Medicare)Manager at Maximus Call Center (1-800-Medicare)
Nugent MorrisNugent Morris
Delivery Driver at AmazonDelivery Driver at Amazon
Lonnie JeffriesLonnie Jeffries
Delivery Driver at InstacartDelivery Driver at Instacart