Rafik Nanneh

1. Training Oversight:

• Conducting front-of-house training sessions, ensuring relevance and quality.
• Supervising trainers and maintaining updated training materials.

2. Certification:

• Assessing and certifying trainers based on communication and training proficiency.

3. Curriculum Management:

• Updating training content to align with company policies and industry standards.

4. Continuous Learning:

• Staying updated on industry best practices and company policies.

5. Quality Assurance:

• Monitoring training sessions and providing feedback for improvement.

6. Documentation and Reporting:

• Maintaining detailed training records and generating reports on effectiveness.

7. Collaboration and Communication:

• Collaborating with stakeholders to align training objectives with organizational goals.
• Addressing training-related issues through effective communication.